Description:
JOB SUMMARY- Under the direct supervision of the Patient Services Manager serves as Pod/Clinic Front Desk and performs all related clerical functions according to current practices, routine and established procedures.
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JOB RESPONSIBILITIES
CUSTOMER SERVICE SKILLS
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Greets patients in a friendly, professional manner.
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Liaison between patients and staff.
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Remains calm under pressure and handles difficult situations tactfully. Maintains a sense of humor.
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Respects patient confidentiality.
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Ultimately provides Excellent Customer Service to all patients and staff.
FRONT DESK SKILLS
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Inputs all information provided by the patient into PCIS. Completely and accurately enters the information.
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Instructs the patients in completing HIPAA and other necessary paperwork required by the pod/clinic and in the use of the I-pad. Scans paperwork into system(s).
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Verifies that the patient’s paperwork has been filled out completely and the patient has read and signed all documentation.
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Scans patient information in a timely manner and in accordance with established procedures.
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Ability to make follow-up appointments, move patients as needed from one day to another. Also, ability to add appointments for walk-in patients.
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Is responsible for completing tasks within the EMR.
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Takes pictures of the patient and imports them into UroChart.
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Adds the patient’s preferred pharmacy information into UroChart.
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Verifies insurance eligibility for all Medicaid patient and scans documentation into PCIS
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Calls patients to confirm appointment that system was unable to reach.
CASHIER SKILLS
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Collects payments and co-pays from patients for visit and Rx.
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Accurately balances receipts and money daily. Totals and transmits daily credit card payments in accordance with the guidelines.
WORKING RELATIONSHIPS
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Demonstrates timely completion of duties. Assists co-workers in completion of duties when time allows.
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Shares information or concerns effectively with co-workers.
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Offers ideas and solutions to problems and assists in implementation of solutions. Constantly looking for ways to improve USO.
SELF MANAGEMENT
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Is a self-starter, motivated to complete additional duties when time allows and demonstrates a positive attitude.
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Demonstrates the ability to establish and maintain a cooperative relationship with co-workers.
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Responds cooperatively to supervision.
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Strives to improve employee relations and morale.
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Detail oriented and accurate in work. Maintains an orderly work area in a professional manner.
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Knows how to handle and evaluate problems, when to ask for assistance.
POLICIES AND PROCEDURES
Observes the following Urologic Specialists policies and procedures:
Dress code
Parking in the appropriate area for the facility
HIPAA/Compliance training
Phone calls-limits personal calls and cell phone use
Observes proper working hours
Dependable-Requests time off within guidelines
Adheres to the attendance policy.
Requirements:
REQUIREMENTS
EDUCATION: High School Diploma.
PREVIOUS EXPERIENCE: 6 months - 1 year work experience involving public contact or equivalent background. Prefer computer and insurance experience.
JUDGMENT, PLANNING, INITIATIVE REQUIRED: Must use good judgment and discretion in greeting and screening patients and in obtaining personal information required for patient’s medical record.
SKILLS/JOB KNOWLEDGE: Tact - Diplomacy - Aptitude for thoroughness, accuracy and detail - Basic typing skill (45 wpm) - Pleasant voice and works well under pressure. Must possess the ability to work as a team in order to complete the daily task assigned. Initiative during idle times to keep busy.
CONTACT WITH OTHERS: Co-workers - Physicians - Patients - Patients’ Families - Clinic Personnel.
PHYSICAL REQUIREMENTS
Prolonged sitting
Repetitive motion of hands and/or wrist.
Lift more than 25 pounds: Occasionally
