At Broad Horizons Speech Therapy, children and families deserve an exceptional experience from their very first interaction.
As our Clinic Operations Coordinator, you’ll serve as the operational hub of our clinic, ensuring an exceptional experience for every family while keeping the day-to-day flow of the practice running smoothly.
Responsibilities include:
- Answer incoming phone calls, emails, and text messages professionally and compassionately.
- Manage new patient inquiries, referrals, and the intake process from first contact through scheduling.
- Schedule evaluations, recurring therapy appointments, consultations, cancellations, and waitlists.
- Coordinate provider schedules to maximize efficiency and maintain a smooth daily clinic flow.
- Ensure all required paperwork and documentation are completed before appointments.
- Communicate with families regarding appointments, scheduling changes, clinic policies, and general questions.
- Maintain accurate electronic records and client information.
- Coordinate referrals, medical records, and communication with physician offices as needed.
- Monitor daily clinic operations and proactively resolve scheduling or workflow issues.
- Maintain an organized, welcoming front office and treatment environment.
- Support administrative projects and assist with improving office workflows as the practice continues to grow.
Why Broad Horizons?
We’re a growing pediatric therapy practice committed to helping children and families thrive through compassionate, evidence-based care.
Our team values:
- Collaboration
- Compassion
- Can-Do attitudes
- Professional growth
- Accountability
- Excellence
Every member of our team contributes to creating an outstanding experience for the children and families we serve.
Schedule
Monday–Thursday8:30 AM–5:00 PM
No evenings.No weekends.No Fridays.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 30 per week
Application Question(s):
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This role requires balancing phones, scheduling, emails, and multiple priorities throughout the day. Describe a time you successfully managed several competing responsibilities.
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This position requires exceptional attention to detail. What systems do you personally use to stay organized?
- Have you worked in a medical, therapy, dental, or healthcare office before? If yes, please describe your role.
Work Location: In person
