The GM is responsible for the successful operation of our hotel in a culture of outstanding service. The GM is expected to meet or exceed objectives for revenue and profit, guest satisfaction, and quality standards. The GM will supervise all areas of the hotel in a culture of superior service and product. The GM will lead a team by example for optimum performance and guest satisfaction.
A successful candidate MUST have at least one year, preferably longer, of hotel management experience.
JOB OVERVIEW
Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.
At Premier Hospitality we want our guests to relax and have the best customer service experience possible, which means we need you to:
- Be yourself, natural, professional and personable in the way you are with people
- Take notice and use your knowledge so that you are prepared for anything
- Show you care by being thoughtful in the way you welcome and connect with guests
- Take action by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
Financial Returns:
- Assist in preparation of annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
- Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
People:
- Develop programs that drive improvements in team member engagement and are aligned with the brand service behaviors and company policy.
- Develop, implement and monitor team member succession planning to ensure future bench strength.
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Oversee any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.
- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with department heads
Guest Experience:
- Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Make time to interact with guests, solicit feedback and build relationships.
Responsible Business:
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements.
Maintain relations with outside contacts.
- Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
- Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
Perform other duties as assigned. May also serve as manager on duty
ACCOUNTABILITY
Top-level position in a small to mid-sized limited-service single-site hotel with a limited range of facilities. Typically responsible for hotel revenues of less than 15 million.
Position typically reports to the Owner, Principal or Asset Manager
Full-time positions receive the following benefits: Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, and Disability Insurance, 401K with company match 4%, Accident Insurance, Critical Illness Insurance, Employee Rate program, Performance Based Bonuses and Referral program.
Pay is DOE.
Job Type: Full-time
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
