Jamestown
JOB DESCRIPTION
POSITION/LEVEL: Assistant Concierge Manager FLSA STATUS: Exempt
DEPT/OFFICE: Property Management DATE: December 2025
REPORTS TO: General Manager
JOB SUMMARY:
The Assistant Concierge Manager will interact with internal and external guests and residents of Avalon. Provide unparallel service, creating and providing a seamless experience for all customers. The Assistant Concierge Manager will service customers both on the phone and in person, providing information in response to inquiries on a variety of calls, having a broad base of knowledge in a wide variety of areas. The position will provide leadership support; and assistance to the team; train and coach ambassadors as needed and enforce all policies and procedures.
QUALIFICATIONS:
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High School Diploma, AA. Degree preferred, or equivalent work experience.
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Excellent communication skills – verbal and written.
ESSENTIAL JOB FUNCTIONS:
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Utilize all resources available to ensure full knowledge and understanding of the property to provide an exceptional service experience for our guest.
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Identify and fully develop the inventories of services provided to guests and residents of Avalon.
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Assist with overseeing the “surprise and delight” offerings to guest of Avalon by coordinating the Concierge responsible portion of hospitality.
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Develop relationships with Avalon retail, office tenants, and residential communities. Leverage these relationships to build loyalty to Avalon and devoted fans of the services offered through Club Avalon.
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Provide leadership support for the Concierge team; including training and ongoing coaching as needed.
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Coordinate customer, guest, and resident’s needs with other departments as required, ensuring a seamless guest experience.
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Assist with managing Club Avalon Black Card program, communicating benefits of the program to all guests and coordinating monthly events for members.
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Prepare supply and equipment orders for the Concierge booth and Concierge team, to be approved by the Concierge Manager
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Ensure uniform guidelines are always adhered to by Concierge members; clean and pressed and worn in the appropriate manner.
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Assist the Concierge Manager and Management office in special event planning.
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Facilitate daily line-ups with all operational departments.
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Develop and retain the best ExperienceMakers that make up the Avalon Concierge team.
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Assistant Concierge Manager will work scheduled shifts in Concierge in addition to scheduled meetings.
IMPORTANT JOB FUNCTIONS:
Majority of work time will be spent in an office environment, however, set up and during events, candidate should be able to meet the following physical requirements:
Physical Requirements:
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Able to lift up to 35 pounds
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Standing up to 8 hours a day in an outdoor environment
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Walking for up to 8 hours a day
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Stooping
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Bending up to 4 hours a day
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Working outdoors for up to 8 hours a day
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Ability to climb ladders and stairs
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Must be able to work in a fast-paced environment, always maintaining professionalism.
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Ability to multi-task and work well under pressure.
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Excellent customer service experience in hotel, retail or restaurant setting.
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Organized, detail-oriented self-starter, able to work independently and part of a group.
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Must be flexible and able to work weekends, nights and holidays to support shopping center peak hours of operation and Concierge team needs.
MATERIAL AND EQUIPMENT USED:
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Computer
- Microsoft Office Suite
- General Office Equipment
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
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All computer applications and hardware related to performance of the essential functions of the job.
Skill in:
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Conflict Management Resolution
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Organizational and interpersonal skills
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The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions
