Job Title: Hospice Manager
Location: North Conway, NH
Schedule: Full-time, 40 hours per week
Reports To: Clinical Director
Position Summary
The Hospice Manager is responsible for the overall leadership, coordination, and supervision of hospice services to ensure high-quality, patient-centered end-of-life care. This role oversees clinical operations, staff performance, regulatory compliance, and financial stewardship while promoting a culture of compassion, dignity, and excellence for patients and their families.
Key Responsibilities
- Provide day-to-day operational leadership for hospice services, ensuring alignment with organizational goals and regulatory requirements.
- Supervise and support interdisciplinary team members, including nursing, social work, chaplaincy, and support staff.
- Ensure delivery of high-quality, patient- and family-centered care consistent with hospice philosophy and standards of practice.
- Monitor clinical outcomes, patient satisfaction, and quality indicators; implement performance improvement initiatives as needed.
- Maintain compliance with federal, state, and accrediting body regulations (e.g., CMS, Conditions of Participation).
- Develop and manage departmental budgets, staffing plans, and resource allocation to ensure fiscal responsibility.
- Collaborate with referral sources, community partners, and internal stakeholders to support program growth and access to care.
- Oversee staff recruitment, onboarding, training, and performance evaluations.
- Support and lead interdisciplinary team meetings and care planning processes.
- Address patient, family, and staff concerns with professionalism and sensitivity.
- Engage in community outreach and actively promote agency services at local events.
Qualifications
- Current MSW or RN license in NH and Maine (preferred)
- Minimum of 3–5 years of hospice or palliative care experience, with at least 2 years in a leadership or supervisory role.
- Strong knowledge of hospice regulations, reimbursement models, and clinical standards.
- Demonstrated leadership, communication, and team development skills.
- Experience with budgeting, financial management, and performance metrics preferred.
What Makes You a Great Fit
- You’re a compassionate communicator who builds trust with patients and families
- You thrive in independent, flexible work environments
- You value interdisciplinary teamwork and holistic care
- You’re comfortable supporting patients with chronic illness, palliative needs, or end‑of‑life care
What We Offer
- Competitive pay and mileage reimbursement
- Comprehensive health, dental, and vision benefits
- Employee Assistance Program
- Retirement plan with employer contribution
- Generous paid time off and holidays
- Supportive leadership and a collaborative clinical team
- Ongoing training, CEU opportunities, and professional development
We are an equal opportunity employer and welcome applicants from all backgrounds, faiths, and life experiences.
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
