Holiday Inn Express is looking for a friendly, dependable, and customer-focused Front Desk Agent to provide exceptional service to our guests. As the first and last point of contact, you'll play a key role in creating a welcoming and positive guest experience.
Responsibilities:
- Greet guests with a warm, professional, and friendly attitude.
- Check guests in and out efficiently while ensuring accuracy.
- Answer phone calls, respond to guest inquiries, and make reservations.
- Handle guest requests and resolve concerns in a courteous and timely manner.
- Process payments and maintain accurate cash handling procedures.
- Balance and complete shift paperwork and reports.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Communicate effectively with housekeeping and maintenance to ensure guest rooms are ready and any issues are addressed promptly.
- Follow all Holiday Inn Express brand standards, hotel policies, and safety procedures.
- Assist with other front desk and guest service duties as assigned.
Qualifications:
- Excellent customer service and communication skills.
- Basic computer skills and the ability to learn hotel management software.
- Strong attention to detail and organizational skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Dependable with a positive attitude and a team-oriented mindset.
- Previous hotel or customer service experience is preferred but not required—we are willing to train the right candidate.
Schedule Requirements:
- Must be available to work mornings, evenings, weekends, and holidays as needed.
- Flexibility to cover shifts when necessary is a plus.
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
