Customer Service Representative (CSR)
We are seeking an enthusiastic, goal-oriented Customer Service Representative who is passionate about delivering exceptional customer experiences. The ideal candidate is organized, self-motivated, personable, and thrives in a fast-paced environment.
Key Responsibilities
- Answer incoming calls promptly and professionally
- Schedule and confirm service and maintenance appointments
- Coordinate scheduling and dispatch with the Service Manager
- Maintain accurate customer records and sales lead information
- Identify sales opportunities and assist with customer follow-up
- Support administrative tasks as needed
- Communicate effectively with customers, team members, and vendors
- Resolve customer concerns with professionalism and empathy
Qualifications
- 2+ years of customer service and/or dispatch experience preferred
- Service industry experience is a plus
- Strong communication, organization, and time-management skills
- Ability to understand customer needs and build positive relationships
- Proficiency with Microsoft Word, Excel, email, texting, and smartphones
- Experience with ServiceTitan is a plus
- Professional appearance and attitude
- Must be able to lift 30 lbs. regularly (assist customers with water refills)
Benefits
- 8-hour workday
- Commission and bonus potential
- Lunch allowance
- Paid Time Off (PTO)
- 100% employer-paid BCBS medical and dental insurance (after 90 days)
- 401(k) with company match (after 90 days)
- Additional benefits and growth opportunities
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
Work Location: In person
