Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Client Services Consultant I role in National Accounts offers meaningful opportunities to build consultative skills, strengthen product and operational knowledge, and develop trusted relationships with customers, brokers, and internal partners. This position supports day-to-day account administration while also helping ensure that customer needs are addressed with professionalism, accuracy, empathy, and accountability.
The position will work East Coast Hours.
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Serve as a key point of contact for assigned customers, brokers, and internal partners, responding to inquiries, providing updates, and resolving service-related issues with strong ownership and accountability.
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Support ongoing account administration including eligibility, billing, plan changes, contract updates, claim inquiries, reporting, and new coverage implementations for assigned customer block.
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Participate in and present at finalist meetings, stewardship meetings, benefit fairs, and ad hoc or standing client meetings, while supporting RFP and proposal activity for existing and prospective customers.
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Partner and collaborate cross-functionally with Account Executives, Client Services Directors, Financial Consultants, Implementation, Claims, Legal, Underwriting, Billing, and other subject matter experts to coordinate and deliver solutions.
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Track and follow up on open items through resolution, accurately documenting meeting minutes, decisions, commitments, and customer-specific details in appropriate systems while keeping all stakeholders informed of progress and next steps.
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1–2 years of relevant experience in customer service, account management, or a related field; high school diploma or equivalent required.
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Strong written and verbal communication skills with the ability to provide clear, professional updates to customers, brokers, and internal partners.
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Strong organizational skills, attention to detail, and ability to manage multiple priorities, deadlines, and open items with demonstrated problem-solving, analytical thinking, and follow-through.
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Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint, as well as virtual meeting platforms such as Teams, Zoom, Webex, and Google Meet.
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Ability to align customer expectations with business capabilities, service standards, and operational requirements.
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Bachelor's degree preferred; self-motivated approach to learning, professional development, and expanding business knowledge.
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Ability to build strong customer and broker relationships through proactive communication, consultative support, and consistent follow-through, with comfort presenting in both virtual and in-person settings.
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Experience working with cross-functional partners to research issues, resolve escalations, document outcomes, and identify process improvement opportunities.
The expected salary range for this position is $49,100 - $82,800. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
