Guest Experience Coordinator – Boutique Dog Hotel & Events
Sit Social | Chicago, IL
Sit Social is a 5-star boutique dog hotel, daycare, grooming, and event space in Chicago known for exceptional customer service, attention to detail, and a warm, welcoming environment for both dogs and their people.
We are also home to CuddlePups - Chicago’s unique Italian Greyhound cuddle experience, where guests can book ticketed events to spend time with our playful pack of Italian Greyhounds.
We are seeking a polished, people-oriented Guest Experience Coordinator (internally called our Human Happiness Coordinator) to help create an exceptional experience for every guest who walks through our doors.
This role combines hospitality, front desk operations, event hosting, customer experience, light administrative work, social media support, and dog handling in a fun, fast-paced environment.
What You’ll Do
- Welcome clients and guests with warmth and professionalism
- Manage front desk operations, reservations, check-ins/check-outs, and customer communication
- Host our Italian Greyhound cuddle experiences and create a fun, elevated guest experience
- Take photos/videos and assist with light social media posting
- Maintain clean, organized, guest-facing spaces
- Support administrative tasks and team communication
- Assist with light dog handling and supervision
- Help maintain cleanliness and sanitation standards throughout the facility
- Collaborate closely with teammates and support daily operations
What We’re Looking For
- Previous experience in customer service, hospitality, reception, events, retail, or administrative roles
- Warm, confident, polished communication skills
- Detail-oriented and highly organized
- Comfortable multitasking in a fast-paced environment
- Naturally upbeat, welcoming, and professional
- Comfortable around dogs and light cleaning responsibilities
- Strong teamwork and problem-solving skills
- Experience with Gingr, Google Workspace, or booking software is a plus
Physical Requirements
This is an active, hands-on position in a dog daycare and hotel environment. The ideal candidate must be physically comfortable with the following:
- Able to be on their feet and actively moving for the majority of the shift
- Able to safely walk dogs and manage dogs on leashes
- Able to bend, kneel, squat, and comfortably get up and down to small-dog level throughout the day
- Able to safely interact with, supervise, and handle small dogs
- Able to lift, carry, or move light-to-moderate items as needed for daily operations
- Comfortable performing routine cleaning and sanitation tasks
- Able to safely and comfortably navigate an active environment with multiple dogs
This Role Is Perfect For Someone Who:
- Loves hospitality and creating memorable experiences
- Enjoys interacting with people throughout the day
- Has a positive, calm, team-oriented attitude
- Takes pride in details, cleanliness, and organization
- Wants to work in a fun, upbeat, dog-filled environment
- Desires an active job and movement throughout the day
- Enjoys both structure and variety in their workday
Compensation & Benefits
- Competitive hourly pay
- Health insurance options
- PTO and sick pay
- Gym membership reimbursement
- Headspace subscription
- Employee discounts on services and products
- Supportive and collaborative work environment
How to Apply
Please submit:
- Your resume
- A brief note introducing yourself and sharing why you’d be a great fit for this role
Bonus points if you love hospitality, events, customer experience, or dogs.
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
