Customer Service Associate - Part-Time
Job Summary
We're looking for a dependable, detail-oriented Customer Service Associate to join our team. If you enjoy helping customers, thrive in a fast-paced office environment, and take pride in accuracy and professionalism, we'd love to hear from you.
We are a well-established, Wisconsin-based e-commerce supplier and distributor of commercial mailbox products and accessories. For more than 20 years, we have earned a reputation for providing exceptional customer service and high-quality products.
Primary Responsibilities
- Data entry and order processing
- Entering customer orders accurately
- Customer follow-up and relationship management
- Generating and emailing invoices and order acknowledgements
- Accounts receivable support
- Answering incoming phone calls
- Providing product information and customer support
- Updating pricing and maintaining spreadsheets
- Assisting with special projects and other administrative duties as needed
Qualifications
Please apply only if you meet the following qualifications:
- High school diploma required; Associate degree preferred
- Minimum of 2–3 years of customer service experience with an established employer
- Stable employment history, preferably with at least 2–3 years at each previous position
- Excellent verbal communication and telephone skills
- Strong organizational and time-management abilities
- Proficient with computers and common business software
- Exceptional attention to detail
- Reliable, dependable, and self-motivated
- Confident, professional, and able to handle constructive feedback in a fast-paced business environment
In addition to competitive hourly pay, we offer:
- Potential annual performance bonus based on company and individual goals
- Paid holidays
- Opportunity for paid vacation after the successful completion of the probationary period
- Potential for additional hours and career growth for the right candidate
Schedule
- Monday through Friday
- Business hours between 8:00 a.m. and 4:00 p.m.
- Flexible schedule
- Preferred shifts of 5–6 hours per day, with the possibility of 7–8 hour shifts based on business needs
Expected Start Date: Approximately two weeks after hiring.
If you're looking for a long-term opportunity with a stable, growing Wisconsin company where your contributions are valued, we'd love to hear from you.
Reports To: Operations Manager
How to Apply
Qualified candidates should email a cover letter and resume to [email protected], Attention: Operations Manager.
Please note:
- A cover letter is required. Applications submitted without a cover letter will not be considered.
- Please do not call regarding this position, as the hiring process is confidential
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
