Overview
Join our dynamic healthcare team as a Pre-Registration Representative, where your proactive communication and organizational skills will be essential in ensuring a smooth patient intake process. In this vital role, you will serve as the first point of contact for patients, guiding them through pre-registration procedures, verifying insurance information, and ensuring accurate documentation. Your energetic approach will help streamline clinic operations, enhance patient experience, and support clinical staff in delivering exceptional care. This paid position offers an exciting opportunity to develop your medical administrative expertise within a fast-paced healthcare environment.
Responsibilities
- Conduct patient intake and pre-registration by collecting accurate personal, insurance, and medical history information using electronic health records (EHR) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms
- Verify insurance coverage details, including Medicare and health insurance policies, ensuring compliance with HIPAA and clinical confidentiality policies
- Review and update medical records and documentation to maintain accuracy and completeness for billing and care planning purposes
- Assist patients with appointment scheduling, appointment confirmations, and answering general inquiries via phone or in person while maintaining professional phone etiquette
- Collaborate with clinical staff to facilitate seamless patient flow and care plan coordination
- Manage electronic health records (EHR) management tasks including filing, data entry, and maintaining organized medical records
- Support billing processes by understanding CPT coding, ICD-9/10 coding standards, and medical billing procedures to ensure proper documentation for reimbursement
Experience
- Prior experience in medical office administration or clinic settings is highly preferred
- Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Familiarity with health insurance processes including Medicare and private insurance verification
- Excellent customer service skills with the ability to communicate effectively with diverse patient populations; bilingual abilities are a plus
- Proficiency in Microsoft Office applications including Word and Excel for documentation review and administrative support tasks
- Demonstrated understanding of medical terminology, CPT coding, ICD coding standards, and HIPAA compliance regulations
- Experience handling phone communication with professionalism and courtesy in a busy healthcare environment
- Strong clerical skills such as typing (including 10-key), filing, data entry, and maintaining organized medical records
- Ability to work efficiently under pressure while maintaining attention to detail in a fast-paced clinic setting
Join us to make a meaningful difference in patient care by ensuring efficient pre-registration processes. Your dedication will help create a welcoming environment where patients feel valued from the moment they walk through the door!
Pay: $25.86 - $30.73 per hour
Work Location: In person
