Location: Hudson River Tennis Club - 300 Vesey Street
Reports to: General Manager
We are seeking a full-time outgoing, hospitality-focused Member Service Advisor to oversee day-to-day operations and ensure the smooth day-to-day functioning of Hudson River Tennis Club. The ideal candidate is a tennis enthusiast with excellent organizational abilities who thrives in a high-touch hospitality-oriented setting.
Responsibilities:
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Greet members and guests, providing exceptional customer service
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Manage court reservations, scheduling, and member inquiries
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Process payments, memberships, and other transactions
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Ensure courts are properly maintained and prepared for play
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Monitor facility cleanliness, including light cleaning of front desk, lounge, and courts
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Enforce club policies and ensure a positive environment for all members
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Handle minor maintenance tasks or report larger issues to management
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Track inventory of supplies and notify management when orders are needed
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Assist as needed with events, or special projects
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Open or close the facility, ensuring all security protocols are followed
Qualifications:
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Knowledge of tennis is preferred
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Strong customer service, organizational, and problem-solving skills
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Reliable, responsible, and able to work independently
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Comfortable with basic technology (booking software, phone, email)
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Prior experience in a club, gym, or hospitality setting is preferred
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Ability to multitask and handle a fast-paced environment
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Must be able to lift and carry at least 50 pounds.
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Must be able to stand or sit for long extended periods of time.
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Must be comfortable with repetitive motions (such as walking, bending & standing).
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Must have full schedule availability.
