Santa Cruz Community Health (SCCH) is a multi-site, Federally Qualified Health Center (FQHC) serving Santa Cruz County residents. SCCH began as a women's health collective in 1974 with the mission to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality. Now, 50 years later, we serve that same mission at our three clinic sites: the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; the Live Oak Health Center serving everyone; and the Santa Cruz Mountain Health Center providing appropriate and expanded access to care for our patients in the San Lorenzo Valley.
Driven by our commitment to health care as a human right, SCCH is a leading non-profit provider offering comprehensive health services to our patients, regardless of their ability to pay. We have been recognized in the community as a leader in delivering high-quality, innovative care, and we are active in local, state, and national advocacy work that empowers our patients and community to be healthy, happy, and successful.
SCCH has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff works as a team to fulfill our mission so that all our patients have access to quality, whole-person health care.
POSITION SUMMARY:
The Front Office Assistants are responsible for ensuring a positive first impression for every patient that enters our clinic. Duties include, but are not limited to, welcoming and registering patients, accepting payments, and effectively using our electronic health records system. This position requires exceptional critical thinking, communication, patient relations, organizational, and time management skills.
Classification: Full-time, Hourly, Non-Exempt
Reports to: Front Office Supervisor/Site Operation Supervisor
Location: Women Health Center, Santa Cruz, CA
Pay Range: $23.00 – $25.97/hour, DOE
Hours: Varies; Some evenings & Saturdays required
Language Requirements: None; English/Spanish Strongly Preferred
CORE JOB RESPONSIBILITIES:
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Follow front office procedures and clinic policies
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Accurately manage patient check-in, registration, and EHR documentation
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Apply relevant federal and state regulations, including HIPAA
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Provide timely, respectful, and patient-centered service
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Communicate clearly and professionally, both verbally and in writing
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Demonstrate initiative, attention to detail, and strong follow-through
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Maintain a positive, team-oriented approach with staff and patients
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Use sound judgment and critical thinking in daily tasks
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Complete assignments accurately and on time
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Maintain reliable attendance and punctuality
QUALIFICATIONS:
MINIMUM QUALIFICATIONS
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Desire to serve the community clinic population with excellent health care
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High School Diploma or GED
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Experience and/or interest in health care
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Ability to work some evenings and some Saturdays
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Excellent patient/customer service, communication and follow-through skills
Preferred Qualifications
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Bilingual Spanish/English strongly preferred
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Bachelor’s degree in health or related field
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Ability to work with practice management and EHR systems
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Knowledge of health insurance plans
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Knowledge of healthcare terminology, procedures, and practice
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Knowledge of HIPPA regulations
We offer a robust benefits package designed to support your well-being and work-life balance! Enjoy competitive compensation and a comprehensive benefits suite for those working 20+ hours per week, including employer-subsidized health, dental, vision, and life insurance plans, plus optional pet insurance and supplemental coverage; coverage kicks in the first of the month after 30 days of employment. From day one, you'll accrue paid time off, have paid holidays, and a 2% automatic 401K enrollment with a 2% company match. You'll also benefit from access to a wellness reimbursement program, a telecommuting stipend when applicable, Plus, we cover license and certification fees. Celebrate with us at monthly staff events and bi-annual company-wide celebrations and take advantage of ongoing training opportunities.
Internal Candidates:
This is a regular, full-time, hourly, non-exempt position open to internal staff only. Internal staff who transition into this position will retain their current benefits, tenure, PTO accruals, and retirement matching as applicable, with no lapse in coverage.
SANTA CRUZ COMMUNITY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER (W/M/V/D).
