The Scheduling Coordinator role is important to practice success and is considered a sales position. The Coordinator will be responsible for ensuring all leads are responded to promptly and provide an excellent representation of the practice during all correspondence with the potential patient.
Duties and Responsibilities
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Maintain a high understanding of the practice’s lead to sales process.
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Nurture leads and opportunities as defined by the lead to sales process training.
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Be knowledgeable about the providers, types of care, promotions, and financing options available so that the lead’s questions are answered appropriately.
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Receive inbound calls and triage as appropriate.
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Coordinate lead’s necessary consult appointment and team member hand offs.
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Use Salesforce accurately, by entering correct notes and contact logs to ensure each contact is documented.
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Maximize the use of Salesforce by understanding the features and progressing your knowledge through the resources available.
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Track lead metrics as defined by the Supervisor.
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Track and follow up with all leads that have not scheduled surgery or kept their consultation appointment.
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Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
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Perform other duties as required.
Required Skills and Abilities
- Excellent verbal communication skills
- Superior interpersonal and customer service skills
- Has a professional and demeanor and pleasant phone voice
- Basic computer skills required and proficiency in MS products a plus
- Ability to maintain persistency and positive call voice during periods of less than friendly respondents.
- Self-motivated with the ability to work independently.
- Goal oriented and career growth driven
Education and Experience
- Experience in dentistry is required, treatment consultant experience is preferred
- Highschool diploma required, higher education preferred.
- 1+ years of prior call or customer service experience preferred.
- Fluent in English required and Spanish as second language is a plus.
