Provide comprehensive assistance to walk-in customers by guiding them in the selection of necessary components, recommending complementary items, presenting promotional offers, and ensuring thorough exposure to the complete product range. This approach aims to enhance customer satisfaction and maximize sales opportunities.
Retrieve purchased components from inventory.
In the event that the part is unavailable in stock, assess its availability and, if requested by the customer or technician, initiate an emergency order.
Respond to incoming telephone inquiries, offering accurate price quotations and relevant information as requested
Provide support to external sales representatives with order processing and management
Arrange orders for daily shipment, delivery, or collection
Conduct weekly verification of WILL CALL and BACKORDER files, and return to vendors or restock items that are no longer required.
Conduct telephone solicitation of designated accounts.
Provide support to Service Technicians in the selection of components required for ongoing repair procedures
Inform the service desk and the customer that the ordered parts have been received.
It is imperative that technicians present a repair order prior to charging out parts. This procedure ensures proper documentation and accountability in the repair process.
Keep all bins, aisles and storage areas clean, near and clearly labeled
Be friendly, professional and efficient when working with customers and co-workers
Provide the same high level of service to the other dealership departments, as is given to other customers
Issue credit slips for returned parts, ensuring the original invoice or its corresponding number is available for purchase and pricing verification. Any exceptions require approval from the Parts Manager or Office Manager.
Inform the Parts Manager when areas of the department do not meet satisfactory standards
Keep current on new products and product updates
Participate in available training programs
Our organization is a family-owned and operated enterprise, demonstrating a comprehensive understanding of the requirements for business growth from inception. In contrast to other employers, our focus is not primarily on past accomplishments, but rather on an individual's potential for future achievements.
Pay: $20-$25. Compensation is commensurate with experience.
