OThis position is based in Nashville, Tennessee. Candidates must be able to work on-site according to the team's schedule.
racle Cloud Infrastructure (OCI) powers Oracle’s global cloud services through highly available, large-scale, enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team plays a critical role in sustaining OCI’s performance, security, and operational resilience by ensuring infrastructure systems operate reliably at scale.
You will join a technically rigorous organization with a culture grounded in operational excellence, disciplined processes, and continuous improvement, where infrastructure reliability, safety, and execution quality are foundational to delivering cloud services worldwide.
Role Overview
As a Process Architect (Technical Writer), you will lead the design, documentation, and continuous improvement of operational processes that support Oracle’s global data center facilities. This role partners closely with operations, engineering, and compliance teams to develop clear, scalable, and auditable procedures that enable safe, reliable, and repeatable execution across hyperscale environments.
You will work directly with building management systems (BMS), power and cooling infrastructure, and automation platforms to ensure all standard operating procedures (SOPs), policies, and standards meet rigorous requirements for security, compliance, sustainability, and operational efficiency. This position offers the opportunity to scale operational excellence at enterprise level, where well-designed processes drive measurable reliability, risk reduction, and consistency across the global fleet.
May be done in partnership with business partner(s) or via guidance to business partner(s) for execution. Defines system specifications needed to roll out flexible business models. Responsible for understanding business objectives. Performs process or functional analysis to identify gaps compared to specifications, confers and/or drives issues with management for resolution, and ensures overall fulfillment of business specifications. Responsible for day-to-day engagement with business and/or process subject matter experts. Advises and consults with business teams prioritizing allocation of people resources, addressing project team problems ensuring that all team deliverables are met, and developing and presenting proposals of project plan and getting agreement from appropriate stakeholders. Understands and applies theories to policies and operating environment needed to effectively and efficiently complete assignments.
Key Responsibilities
- Design and document end-to-end operational processes for mission-critical data center operations across electrical, mechanical, environmental, security, and compliance domains.
- Translate complex technical and operational workflows into clear, accurate, and actionable documentation for a globally distributed operations workforce.
- Author and maintain high-quality SOPs, MOPs, EOPs, emergency response procedures, and engineering standards, ensuring consistency, usability, and technical accuracy.
- Ensure all documentation aligns with applicable industry standards and frameworks, including ITIL, ISO 27001 / 14001, ASHRAE, NFPA, and Uptime Institute Tier guidelines, as well as Oracle internal security and compliance requirements.
- Manage document lifecycle activities, including version control, change tracking, peer review coordination, and audit readiness, supporting internal and external compliance needs.
- Collaborate with automation, IT, and facilities engineering teams to integrate operational documentation into Oracle’s digital knowledge and workflow platforms.
- Contribute to continuous improvement efforts by identifying process gaps, incorporating operational feedback and incident learnings, and updating documentation to support safer, more reliable execution.
Skills and Competencies
Why Oracle Cloud Infrastructure?
Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.
Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.
Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.
Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.
