Description:
Job Title: Patient Services Coordinator I
Summary
The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.
Responsibilities
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Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
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Preparing paperwork to facilitate efficient operation and excellent customer service
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Answering general inquiries
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Appointment scheduling
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Phone reception, patient triage, and escalation to appropriate staff
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Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
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Preparing paperwork to facilitate efficient operation and excellent customer service
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Check in/out procedures
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Patient chart management
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Collection/posting of patient responsibility payments (including copays and deductibles)
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Insurance verification and Referral management as required
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Maintain a clean and safe work environment.
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Other duties as assigned.
Requirements:
Requirements
Education
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High school diploma or equivalent required
Certifications/Licensure
Experience
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Minimum one year experience in customer service role (medical office experience preferred)
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EHR experience (Epic experience preferred)
Technical Skills
Soft Skills
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Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
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Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
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Work may be stressful at times
- Contact may involve dealing with angry or upset people
Physical Requirements
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Stand or sit for extended periods of time
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Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
- Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor
This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.
