Join Our Team and Make a Difference Every Day
Are you passionate about helping others, delivering exceptional service, and being part of a mission-driven healthcare organization? We’re looking for a warm, professional, and detail‑oriented Customer Service Representative to be the friendly voice and trusted support for our patients and future members.
In this role, you’ll play a key part in creating positive experiences, resolving concerns, and ensuring every caller feels heard, cared for, and valued.
What You’ll Do
As a vital member of our customer service team, you will:
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Provide exceptional service by answering and screening patient inquiries with professionalism, courtesy, and genuine care.
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Resolve questions quickly and accurately, offering solutions directly whenever possible to ensure patient satisfaction.
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Handle concerns with empathy, including supporting irate callers with patience, understanding, and a commitment to resolving issues.
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Document all patient interactions, including actions taken and outcomes.
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Schedule, cancel, and update physician appointments using our computer system, including notifying patients of any changes.
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Coordinate transportation services for patients who need support getting to appointments.
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Communicate with medical centers, departments, and offices to gather necessary patient information.
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Connect potential new members to the Marketing Agency and maintain accurate prospect records.
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Take and route messages for physicians and support departments.
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Update patient personal information to ensure accurate records.
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Conduct outbound appointment confirmation calls to help patients stay on track with their care.
Why You’ll Love Working with Us
You’ll join a team that truly makes a difference—providing comfort, clarity, and support to individuals seeking healthcare services. Here, your voice matters, and your work has real purpose.
