Company Overview
Surgenex is an industry-leading biotechnology firm dedicated to the development and commercialization of placental tissue and musculoskeletal-based implants that meet rigorous quality and safety standards. Our comprehensive processing capabilities enable us to supply traditional birth tissue and musculoskeletal allografts through innovative, customized implants, supported by a team committed to excellence and customer satisfaction.
Overview: We are seeking an IT Support I team member to provide day-to-day technical support for employees and help maintain smooth IT operations. This role focuses on troubleshooting hardware, software, network, printer, mobile device, and account access issues. The ideal candidate is service-focused, detail-oriented, and able to communicate clearly with users of varying technical skill levels. Responsibilities:
● Provide technical support for computers, software, printers, mobile devices, network connectivity, and user access issues.
● Install, configure, and troubleshoot Windows and macOS devices, peripherals, and common business applications.
● Assist with account setup, password resets, permissions, onboarding, and offboarding tasks.
● Respond to helpdesk tickets, document resolutions, and escalate complex issues when needed.
● Support software installations, updates, patches, and basic system maintenance.
● Help maintain IT equipment inventory and assigned user devices.
● Follow IT security procedures to protect company systems, data, and user accounts.
● Provide basic employee guidance on technology use, IT best practices, and security awareness.
● Assist with equipment moves, deployments, and other IT projects as needed. Required Skills & Qualifications:
● Basic to intermediate knowledge of Windows and macOS.
● Ability to troubleshoot common hardware, software, printer, network, and access issues.
● Familiarity with Microsoft 365, Google Workspace, or similar platforms.
● Basic understanding of Wi-Fi, Ethernet, VPN, IP addresses, and connectivity troubleshooting.
● Strong customer service, communication, organization, and problem-solving skills.
● Ability to prioritize requests, work under pressure, and learn new systems.
● Knowledge of basic IT security best practices preferred.
● Helpdesk ticketing experience is a plus. Preferred Qualifications:
● Previous helpdesk, desktop support, or technical support experience.
● CompTIA A+, Network+, or similar certification is a plus but not required. If you enjoy troubleshooting, supporting users, and helping technology run smoothly, we encourage you to apply.
Hours: Monday - Friday 8am - 5pm
Pay: $53,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
