The Student & Family Services Associate serves as the welcoming face of the school and a vital connector between families, students, staff, and the broader community. This dual-role position combines essential front-office operations — including visitor management, student health support, and attendance — with dedicated family outreach, communication, and engagement services. The ideal candidate is bilingual, culturally responsive, highly organized, and deeply committed to student success and family partnership.
Key Responsibilities
Visitor Management & Front Office Operations
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Greet and professionally receive all visitors, parents, vendors, and volunteers upon arrival.
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Verify visitor identity, record purpose of visit, and issue appropriate access badges in accordance with school safety protocols.
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Monitor the lobby and front entrance to ensure only authorized individuals access the building; escalate if security concerns arise.
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Maintain a clean, organized, and welcoming office lobby environment that reflects the school's values and culture.
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Manage the sign-in/sign-out system for students being picked up early or arriving late.
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Coordinate visitor flow during high-traffic periods (drop-off, dismissal, events) in collaboration with operations and leadership team.
Student Health, Illness & Injury Response
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First point of contact to provide basic first aid and comfort care to students who visit the health office for illness or minor injuries.
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Assess student health needs and determine appropriate next steps: return to class, rest in office, or parent/guardian contact.
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Contact parents and guardians promptly to report student illness, injury, or behavioral health concerns requiring early pickup.
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Administer medications as authorized by school policy and maintain accurate medication logs.
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Document all health office visits thoroughly; track trends and report concerns to school leadership.
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Maintain first aid supplies and ensure health office is stocked, clean, and compliant with health and safety standards.
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Follow FERPA and HIPAA guidelines when handling all student health information.
Student Attendance & Data Support
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Record, monitor, and maintain accurate daily attendance data for all students using the school information system.
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Contact families of absent students to verify and document reasons for absences in a timely manner.
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Support accurate daily attendance by running missing attendance reports, following up with teachers who have not submitted attendance, and sending out daily attendance email to all staff
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Assist with development and distribution of attendance letters, notifications, and intervention communications.
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Support implementation of the school's attendance plan
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Collaborate with operations and leadership team on escalated attendance concerns.
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Support student data record management by filing report cards, and ensuring compliance with records requests (i.e. creating/requesting/updating cumulative files).
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Oversee the process for managing and utilizing the Parent Portal.
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Support enrollment efforts by leading school tours, answering parent questions, and ensuring persistence data is accurate.
Customer Service & Office Support
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Answer multi-line phones, respond to in-person inquiries, and reply to emails in a prompt, courteous, and professional manner.
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Provide accurate information to families, students, and staff regarding school policies, procedures, schedules, and events.
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Manage incoming and outgoing mail, deliveries, and general correspondence.
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Assist with preparation of school communications including newsletters, flyers, and other communications in English and other community languages as needed.
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Oversee school communication platform (ParentSquare) and ensure staff are trained.
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Ensure school social media accounts are up to date and have engaging content.
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Support school administrators with clerical tasks including copying, scanning, filing, and data entry.
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De-escalate difficult or emotional interactions with families with empathy, patience, and professionalism.
Parent & Family Liaison Services
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Serve as the primary point of contact for families seeking support, resources, or connection to school and community services.
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Build trusting relationships with families and provide or coordinate interpretation and translation services as needed.
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Connect families to school-based and community resources including food assistance, housing support, mental health services, clothing drives, and tutoring programs.
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Facilitate and attend family engagement events such as orientations, parent workshops, back-to-school nights, and family resource fairs.
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Conduct outreach to hard-to-reach families through phone, email, home visits (as appropriate), and community partnerships.
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Support new and transitioning families by helping them navigate school systems and policies.
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Maintain a resource binder or digital directory of community services and regularly update families on available supports.
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Collaborate with counselors, teachers, and administrators to identify students and families in need of additional support.
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Maintain confidential records of family interactions, referrals, and follow-up in accordance with school policy.
- High School Diploma (Bachelor’s degree preferred)
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Minimum of 2 years’ relevant work experience
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Education experience preferred, but not required
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Understanding of computer software programs including office (Word, Excel) and willing to learn new software programs
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Knowledge of policies and procedures including, but not limited to, the recruitment and enrollment in a public charter school (strongly preferred)
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Be fluent in writing and speaking Spanish and/or Korean (strongly preferred)
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Travel, as needed, for professional development opportunities and community events to fulfill outreach efforts
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Ensure proper handling and securing of student data to ensure compliance with Family Educational Records and Privacy Act (FERPA)
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Exhibit strong data management skills
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Demonstrated cultural competency and understanding of urban school environments.
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Communicate verbally and in writing effectively.
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Consistent attention to detail and follow-through.
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Strong organizational skills and ability to manage time effectively.
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Commitment to maintaining a safe, clean, and welcoming school environment
