Provides information services at a reception desk, both orally and in writing, to Spanish and English speaking clients or visitors;
Receives visitors, ascertains the nature of business, answers questions, responds to complaints, or refers them to proper office or individual;
Arranges appointments with appropriate departmental personnel for clients or other visitors;
Maintains complex records and files; maintains logs of reception activities;
Performs miscellaneous clerical work of general assistance to the office supervisor or
administrative personnel;
Provides visitors or clients with applications, forms or claims for departmental services, and
provides them with needed information or assistance in completing them;
Receives, date stamps, logs and distributes all incoming mail to appropriate staff members;
Prepares informational material for large mailings and/or distribution on established mailing
lists;
Maintains familiarity with the department's operations in order to provide the public with
information regarding the department's programs and services, requirements for eligibility
or schedule of events;
May operate a telephone switchboard or multiple number call directory;
May access protected health information (PHI) in accordance with departmental
assignments and guidelines defining levels of access (i.e. incidental vs extensive);
Uses computer applications or other automated systems such as spreadsheets, word
processing, calendar, e-mail and database software in performing work assignments;
May perform other incidental tasks, as required.
Pay: $17.00 - $17.01 per hour
Work Location: In person
