Are you a person that cares about people? We live in a world of automation and talking to robots on the phone. At J&J Plumbing, Heating, Cooling & Electric we believe that humans connect with humans best in their time of need.
That's why we are excited about our team continuing to grow with our Customer Service Representative full-time position. As you read all the details below, does this describe you?
At J&J Plumbing, Heating, Cooling & Electric we always serve the customer, at a profit if we can, at a loss if we must, but always serve the customer. We treat our coworkers and customers with Care, Respect, and Trust. We want Humble, Hungry, Joyful, Smart People in our company. Job Summary The Customer Service Representative (CSR) supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the CSR to think critically to ensure they are dispatching the best fit technician for the call. The CSR reports to our Client Care Manager. Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
Performs computer inputting in multiple programs such as Jobber, Excel Etc. Share the responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
Minimum Qualifications:
- Self-starter, reliable
- Strong customer service skills
- High school diploma/GED required
- Present and communicate professionally (written and verbal)
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team - Strong knowledge of Microsoft Excel, Word
- Must be a critical thinker
- Strong English composition skills
- Telephone etiquette and working knowledge of email systems
- Ability to develop tools that create efficiencies within the department
If this sounds like you apply today!
Job Type: Full-time
Pay: $32,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: In person
