PRIMARY PURPOSE:
The Quality Control Specialist ensures that products are routinely inspected and recorded once received, returned by customers, and through storage and distribution per company standards.
ESSENTIAL FUNCTIONS:
Quality Tasks:
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Using the companies’ Q/C App, grade the quality of the product at all stages, using the companies’ grading system.
- Physically inspect, record and release all merchandise received.
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Notify the procurement department of any discrepancies of incoming products, such as: wrong counts, wrong sizes, poor quality, rejected product, hold for buyer release, along with any other quality issues.
- Document all discrepancies and distribute documentation to the appropriate Buyer and Director of Procurement and record for traceability.
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Clearly identify any products to be put on hold and follow company quarantine & product release procedures.
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Ensure all product movement and data is input into the WMS system bases on company procedures.
- Report information to appropriate department supervisors when issues identified.
- Perform daily quality checks on products from the system generated list.
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Identify and remove products from inventory if poor quality or outdated.
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Communicate with the procurement department for disposition of products not meeting company standards.
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Promote a food safe culture by following the companies’ Good Manufacturing Practices
- Identify products stored inappropriately against allergen and/or organic policies, report to operation supervisors for corrective action.
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Maintain an open line of communication with all associates, supervisors and managers.
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Control, monitor and release products from being quarantined.
Driver Check-In:
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Confirm the return of merchandise rejected or returned by customer.
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Inspect and grade merchandise that was returned using the company’s system and procedures.
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Receive RMAs in Produce Pro through Trip Entry, confirm quantity and condition of merchandise.
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Receive printed RMA’s and process paperwork for returns.
- Identify extra product returned on a route or not delivered.
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Assist with In-bound / In-house / Backhaul products, as available.
- Using the Q/C App grade the quality of the merchandise being returned.
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Other functions related to quality control as needed.
ADDITIONAL FUNCTIONS:
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Learns and utilizes all quality control policies, practices and procedures.
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Learns and utilizes all company policies and procedures.
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Complies with all safety and security regulations and procedures.
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Other related duties as assigned by supervisor.
QUALIFICATIONS:
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Produce knowledge.
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Ability to evaluate products.
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Ability to communicate clearly with others.
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Ability to work in a team environment.
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Ability to give written and oral reports.
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Understanding of and ability to apply quality control standards
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Ability to understand, support and promote a food safety driven culture.
- Proficient with computer applications.
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Ability to perform the primary functions of this position with or without reasonable accommodation.
EDUCATION AND EXPERIENCE:
High School graduate or equivalent with experience in the produce industry.
- Ability to effectively present information and respond to questions from groups of employees and supervisors/managers.
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Ability to calculate figures and amounts such as, proportions, percentages and volume.
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Strong verbal and written communication skills
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Ability to carry out defined procedures and duties with specific instructions.
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Strong interpersonal skills. Ability to maintain effective working relationships with peers and supervisor.
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Ability to manage multiple projects from their initiation to completion with minimal supervision.
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Ability to communicate verbally and comprehend verbal instructions.
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Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
QUALIFICATIONS:
-
Produce knowledge.
-
Ability to evaluate products.
-
Ability to communicate clearly with others.
-
Ability to work in a team environment.
-
Ability to give written and oral reports.
-
Understanding of and ability to apply quality control standards
-
Ability to understand, support and promote a food safety driven culture.
- Proficient with computer applications.
-
Ability to perform the primary functions of this position with or without reasonable accommodation.
EDUCATION AND EXPERIENCE:
High School graduate or equivalent with experience in the produce industry.
