zTrip, North America's largest taxi transportation provider, operates more than 6,000 vehicles across 38 cities, delivering safe, reliable, and convenient transportation services every day. We're looking for a professional, personable, and service-oriented Transportation Support Specialist to join our team in Fort Collins, CO.
In this role, you'll serve as a vital connection between customers, drivers, and operations, helping ensure a seamless transportation experience. If you enjoy assisting others, solving problems, and working in a dynamic environment, this could be the perfect opportunity for you.
Schedule: Friday - MondayHours: 10:00 AM - 8:00 PM (8-10 hour shifts)
- Provide exceptional assistance to customers and drivers regarding transportation services and trip-related inquiries
- Respond promptly and professionally to questions, concerns, and service requests
- Assist drivers with trip information, operational updates, and support needs
- Communicate schedule adjustments, service updates, and important trip details accurately
- Create positive experiences through friendly, solution-focused customer interactions
- Monitor daily transportation activities and assist in supporting efficient service operations
- Collaborate with dispatch and operations teams to ensure timely and reliable service delivery
- Maintain accurate records of customer interactions, service requests, and trip information
- Facilitate clear communication between passengers, drivers, and internal departments
- Support operational processes that contribute to service quality and customer satisfaction
- Address customer concerns and service issues in a timely and professional manner
- Work collaboratively with internal teams to resolve challenges efficiently
- Remain calm, composed, and solution-oriented during busy periods and unexpected situations
- Help enhance the overall customer and driver experience
- Provide feedback and recommendations to improve service performance and satisfaction
- Previous experience in customer service, transportation, logistics, dispatch, call center operations, or a related field preferred
- Excellent verbal and written communication skills
- Strong organizational, multitasking, and problem-solving abilities
- Ability to remain professional and efficient in a fast-paced environment
- Strong attention to detail and customer-focused mindset
- Experience with transportation, dispatch, or routing software is a plus
- Valid driver's license required
- Positive attitude and ability to work effectively within a team
- Competitive hourly pay
- Medical, dental, vision, and life insurance benefits
- Paid Time Off (PTO) and holiday pay
- 401(k) with company match
- Career growth and advancement opportunities
- Supportive and team-focused work environment
- Ongoing training and professional development programs
- Become part of North America's largest taxi transportation network
- Help connect passengers with safe, dependable transportation services
- Work alongside a team dedicated to exceptional customer care
- Gain valuable experience in the transportation and mobility industry
- Make a meaningful impact on customers, drivers, and daily operations
- Build a rewarding career with a growing and innovative organization
If you're passionate about helping people, providing outstanding service, and supporting a fast-paced transportation operation, we'd love to hear from you. Apply today to join zTrip as a Transportation Support Specialist and help deliver the reliable transportation experience our customers and drivers count on every day.
