Arroyo at Baker Ranch is 189-unit Tax Credit/Bond Community located in Lake Forest, CA. This is a Monday - Friday, full-time position.
The Leasing Consultant will provide information pertaining to the apartment community and attend to residents’ needs by displaying outstanding service which, in turn, will aid in retaining residents and promote a community atmosphere. This position will also assist the Property Administrator with administrative functions and duties. As a Leasing Consultant, you will be the first point of contact for prospective and current residents. Your role is vital in building lasting connections and promoting a sense of community.
Answer telephone calls and respond to prospective residents’ questions about lease terms and community features.
Tour the property and vacant apartments with prospective residents, while highlighting key benefits of living in the community.
Provide accurate information about rental rates, deposits, and lease terms in line with company policies.
Collect and process rental applications, deposits, and lease agreements while maintaining compliance with company standards.
Assist in promoting a positive community atmosphere by helping to retain current residents and responding promptly to their needs.
Prepare move-in packages, traffic reports, and availability updates to support smooth operations.
Handle maintenance requests with accuracy and ensure timely completion for residents.
Prepare notices, legal packages, and assist in community activities, newsletters, and resident engagement efforts.
Maintain resident files, reports, and inspection checklists with accuracy and attention to detail.
Perform additional office and administrative duties as assigned by the Property Administrator and Regional Supervisor.
Use property management software to track tenant information, lease agreements, and financial transactions.
Assist with HUD and Tax Credit Move In Files and Mass Annual Recertification files including interviews and processing certifications with Applicants/Tenants.
Assist with apartment inspections, including generating work orders for HUD and TCAC required program inspections.
Manage and update property records in digital systems to ensure accuracy and compliance.
