ND Wellness – Orlando, FL
Full-Time | On-Site
About ND Wellness
ND Wellness is a high-end wellness and health club designed for driven individuals focused on lasting transformation and elevated performance. We operate differently from a traditional medical practice or standard wellness studio—our members expect exceptional service, professionalism, attention to detail, and a welcoming experience at every interaction.
As a rapidly expanding company in Orlando with a newly opened second location, we are entering an exciting stage of growth. Our focus is on building strong operational systems while delivering a world-class member experience as we continue to scale.
Position Overview
The Office Administrator plays a central role in keeping our Orlando location operating efficiently and professionally.
This position supports the daily flow of the office by overseeing administrative processes, assisting members and practitioners, and ensuring organizational excellence throughout the facility. The ideal candidate is proactive, dependable, and takes pride in creating a polished, well-run environment.
This is far more than a traditional reception or front-desk position. We’re seeking someone who is resourceful, organized, and eager to take ownership of operations.
Core Responsibilities Office & Administrative Management
- Oversee day-to-day office operations to maintain an organized and professional atmosphere
- Maintain accurate records, documentation, and internal systems
- Assist with scheduling, appointment confirmations, and administrative coordination
- Respond to calls, emails, and internal requests promptly and professionally
- Manage office inventory and supplies while ensuring the workspace remains clean and polished
Member Experience
- Serve as a professional and welcoming point of contact for members
- Ensure all front-of-house interactions reflect ND Wellness’ elevated standards
- Answer basic member questions and direct requests appropriately
- Support member satisfaction and retention through clear communication and dependable follow-through
Collaboration Across Teams
- Partner closely with the Membership Director to deliver a seamless member experience
- Coordinate scheduling, follow-ups, communication, and member support needs
- Help ensure smooth communication between operations and membership teams
- Identify opportunities to improve administrative systems that enhance member experience and retention
Leadership & Team Support
- Provide administrative assistance to leadership as needed
- Help manage internal tasks, timelines, and operational processes
- Assist with onboarding coordination for new hires when necessary
- Maintain clear communication with practitioners and team members to support efficient daily operations
What Success Looks Like
- The office environment remains calm, organized, and highly professional
- Administrative details are handled accurately and consistently
- Members feel supported and confident in the experience we provide
- Practitioners can stay focused without operational distractions
- Leadership can rely on operations being managed independently and effectively
Growth & Company Culture
This role is ideal for someone excited about contributing to a growing company where initiative and ideas genuinely matter.
ND Wellness is not a rigid corporate environment with narrow job boundaries. We value team members who:
- Look for ways to improve systems and workflows
- Take initiative without needing constant direction
- Think strategically and problem-solve proactively
- Follow through with accountability and ownership
As ND Wellness continues to grow, there will be opportunities for increased leadership, responsibility, and compensation. We believe high performers should have the ability to grow alongside the company without limitations on their potential.
Qualifications
- 2+ years of experience in office administration, operations, or a related role
- Strong organizational skills and attention to detail
- Excellent written and verbal communication abilities
- Comfortable using scheduling software, office systems, and basic reporting tools
- Professional, polished, and member-focused approach
- Ability to multitask, adapt, and remain composed in a fast-paced setting
- Self-motivated with a strong sense of ownership and accountability
Experience in wellness, healthcare, hospitality, or luxury service environments is highly preferred.
How to Apply
Please send your resume along with a short note describing why you would thrive in a high-performance, growth-focused wellness environment to [email protected].
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Work Location: In person
