Overview:
Join our team as a Customer Service Associate (CSA) and be the welcoming face of our facility. As a CSA, you will provide exceptional customer service to both our members and potential members, ensuring a positive and engaging experience. Your role will include giving facility tours, handling sign-ups, answering phone inquiries, and providing coverage in our Kid's Center.
Responsibilities:
Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.-
Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
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Phone Support: Answer phone calls professionally, providing information and assistance to callers.
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Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
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Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
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Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.
Qualifications:
Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.-
Skills:
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Strong verbal and written communication skills
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Friendly and approachable demeanor
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Ability to multitask and manage time effectively
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Proficiency in using computers and office software
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Attitude:
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Positive and enthusiastic attitude
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Commitment to providing excellent customer service
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Willingness to learn and adapt to new tasks
Working Conditions
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Environment: Primary office and facility environment.
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Physical Activity:
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Ability to stand, walk, and sit for extended periods.
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Ability to lift and carry up to 20 pounds occasionally.
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Hours: Ability to work flexible hours, including weekends and holidays, as needed.
Join us and be part of a supportive team that values dedication, customer service, and community engagement. Apply today and contribute to creating a welcoming and enjoyable experience for all our members.
