Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Shift Time: 4:00PM-9:00PM
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Assist the Service Center Manager
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Take and deliver messages for the Service Center Manager and Account Managers
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Provide assistance to Drivers
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Prepare bills of lading and delivery receipts
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Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
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Payroll
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Data entry
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Freight reports
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Driver collect reports
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Billing and filling
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Skillful in Microsoft Office Programs
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Excellent keyboarding skills
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Has worked in a fast paced environment and has excellent attention to detail
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Experience with handling a high volume of phone calls
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Exceptional communication and customer service skills
