Customer Service Rep
Daily tasks include, but are not limited to:
• Opening and closing 202 North Dock and Mail center.
• Performing all Doc operations which include Receiving, Scan in/out packages maintaining a chain of custody and deliver packages internally to clients.
• Package and process Shipping both Domestic and Int’l.
• Maintain Coffee inventory on site and fill Coffee orders as required.
• Maintain Coffee supplies in Breakrooms on designated floors that dock is responsible for.
• Serve as back up to our driver that does the Outside run which requires driving a Van and small
box truck and delivering Mail and Packages to surrounding buildings.
• Ability to cross train in all other areas that we operate such as Incoming and Outgoing mail and performing Mail runs and Final sweeps.
• Perform all duties and special requests assigned by the Team Leader and Manager.
• Help resolve customer concerns/issues
• Handle time-sensitive material
• Maintain accuracy of required reports, logs, and measurements
• Ensure adherence to business guidelines, safety & security procedures
Required Qualifications:
• Maintain Chain of Custody when delivering packages.
• Ability to resolve customer concerns/issues
• Ability to communicate both verbally and in writing with customers and company personnel
• High school diploma or equivalent (GED) required
• Ability to effectively work individually or in a team environment
• Excellent Attendance.
• Strong organizational and administrative skills required
• Computer proficiency in email environments, MS Word/Excel
• Lift up to 50 lbs and maintain a safe work environment.
• Ability to adhere to company’s policies and procedures
Preferred Qualification:
• Previous Shipping/Receiving experience.
• Previous Driving experience.
“Good people Skills
“Requires limited supervision and is self-motivated.
