Front Desk Coordinator – Coronado Dermatology
Coronado, San Diego, CA
Who We Are:
Coronado Dermatology is a small, private practice clinic of a dedicated, stable team that services the community with the highest quality of medical, surgical and cosmetic dermatology care. Our practice has been in existence for over 40 years and most of our staff have grown with our business for over a decade.
Our dermatologists are board-certified by the American Board of Dermatology, the highest honor and expertise in the field of skin, hair and nail care. We love our patients and get to know them well over many years. The majority of our practice is managing chronic conditions, mainly the effects of chronic sun damage, skin cancer management and acne.
We work in a 1300 square-feet office with 6 exam rooms and a close-knit team of three part-time doctors, one RN, and several part-time and full-time medical assistants and administrators on and off site. A clear understanding of shared core values and close, coordinated communication is the key to our success.
Our highest priority is to find the right individual to join our team who shares the same passion of caring for our patients and ensuring they get better.
We are looking for a teammate who exhibits the following:
CORE VALUES
- Safety
- Team communication
- Caring
CULTURAL TRAITS
- Reliable
- Friendly
- Trustworthy
- Detail-oriented
- Intelligent
- Active learner
- Strives for excellence
- Able to see the big picture
- Team-oriented
- Efficient
A Front Desk Coordinator plays a vital role in ensuring an excellent patient experience. The Front Desk Coordinator is the public facing representative of our clinic, educator of our services, triage manager, and the first line of defense for the rest of our team. Because of this, we are looking for a customer service superstar who can help us with the following:
- Answer calls, emails and texts
- Process referrals
- Schedule appointments
- Verify insurance & eligibility
- Check-in and check-out patients
- Collect co-pays
- Other duties as assigned
Qualifications:
- High school diploma required
- 2 years general work experience preferred
- 1 year experience in medical office preferred
- Excellent command of spoken and written English language required
Benefits after 1 year employment:
- Medical insurance
- 401(k) plan
- Profit-sharing plan
Schedule:
- Mondays: 8:30 am - 5:30 pm
- Wednesdays: 7:30 am - 3:30 pm
- Thursdays: 9:00 am -5:00 pm
- Every other Fridays: 8:30 am - 5:30 pm
Expected hours: 30 per week
Pay: $17.75 - $20.00 per hour
Job Type: Full-time, non-exempt, hourly employee
Work Location: In person
The ideal applicant would be someone who:
- Can efficiently multitask and effectively prioritize
- Takes pride in great customer service in person, over phone and via email/text
- Manages difficult patient interactions with empathy and professionalism
- Has experience in a medical office and/or knowledge of HIPAA and PHI laws
- Supports retaining the culture of mutual respect and positivity we love at our office
- Appreciates being a valued part of a small team
- Has a genuine interest in a long-term commitment and is looking to grow within the role
Equipment Operated: Standard office equipment
Physical Requirements: Must possess manual dexterity to operate office machines including computer, ipad, fax, copy machine. Ability to commute to Coronado.
Equal Employment Opportunity:
Coronado Dermatology is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
Coronado Dermatology does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
Pay: $17.75 - $20.00 per hour
Work Location: In person
