Description:
Hours: 11:00 PM – 7:00 AM (2 days a week) & 3:00pm-11:00pm (2 days a week)
Are you a night owl who thrives in a fast-paced environment and enjoys creating memorable guest experiences? We’re looking for an upbeat, dependable, and service-focused team member to join our overnight crew as a Guest Service Representative/Night Auditor.
During the overnight shift, you are more than just the face of the hotel — you are the calm, confident presence that keeps everything running smoothly while guests rest easy. From welcoming late-night arrivals to balancing the hotel’s daily accounts, every shift brings a mix of hospitality, teamwork, and responsibility.
If you enjoy helping people, staying organized, and working independently while making a difference each night, we’d love to meet you!
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Serve as the overnight “Manager on Duty”
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Welcome guests with friendly and efficient check-in service
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Provide warm and professional check-out experiences
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Answer and assist with incoming guest calls and requests
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Help guests with reservations, questions, and hotel information
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Reconcile and balance daily hotel accounts and reports
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Reset systems and prepare the hotel for the next business day
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Monitor overnight activity and coordinate with outside security if needed
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Complete routine overnight operational tasks
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Ensure every guest feels safe, valued, and cared for
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Greeting and checking in arriving guests
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Assisting guests with questions, requests, and recommendations
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Answering phones and booking reservations
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Handling guest payments and check-outs
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Communicating with housekeeping and maintenance teams
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Helping ensure the lobby and guest areas remain welcoming and organized
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Delivering exceptional hospitality throughout the evening hours
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Positive attitude with a strong customer service mindset
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Dependable, self-motivated, and detail-oriented
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Comfortable working independently overnight
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Strong communication and problem-solving skills
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Ability to multitask and remain calm under pressure
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Weekend and holiday availability required
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Ability to stand for extended periods of time
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Supportive and team-focused environment
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Opportunity to build hospitality and leadership skills
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Every night is different — no boring shifts!
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Be part of creating exceptional guest experiences
If you’re ready to bring energy, reliability, and hospitality to the overnight shift, apply today and become part of our team!
Requirements:
Candidates must possess the following knowledge, skills, and abilities:
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Great attention to detail
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Thorough organizational skills, proficient in accomplishing all tasks
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Considerable knowledge of computer systems for registration, reservations and backup systems
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Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
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Ability to read, write, speak and understand the English language to communicate with employees and guests
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Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Education/Experience
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Comparable hotel size and scope of experience preferred
Benefits include PTO, bonus program, room discounts and more!
