Oversee the day-to-day operations of the Communications Department, ensuring effective service delivery, efficient workflows, and alignment with organizational priorities. Partner with the Communications Director to translate strategic goals into operational plans and measurable outcomes.
Serve as the primary liaison between the Communications Department and county departments, building strong relationships and ensuring communications, marketing, and engagement needs are met effectively, efficiently, and with a high level of customer service. Identify opportunities to improve service delivery models, processes, and collaboration.
Lead operational planning efforts by assessing organizational priorities, managing department workloads, allocating resources, and establishing project timelines to ensure successful execution of communications initiatives across the county.
Supervise, mentor, and support communications staff responsible for social media, digital communications, web content, and digital accessibility. Foster a collaborative, innovative, and accountable work environment while supporting employee growth and professional development.
Provide leadership and oversight of the county's primary communications channels, including social media platforms, websites, and digital accessibility initiatives.
Ensure content strategies align with organizational objectives, community needs, and industry best practices.
Establish operational performance measures and monitor department effectiveness through data, analytics, and service feedback. Identify areas for improvement and implement process enhancements to strengthen communication outcomes and organizational support.
Collaborate closely with county departments and external partners to support county initiatives, public engagement efforts, and organizational priorities.
Facilitate communication and coordination across teams to ensure consistent messaging and effective project execution.
Support the development and implementation of crisis communications plans and operational response strategies. Coordinate communications activities during emergency or high-profile situations to ensure timely, accurate, and consistent information sharing.
Assist in managing departmental budgets, contracts, and operational resources to support communications priorities while ensuring responsible stewardship of county resources.
Support the development, implementation, and maintenance of communications policies, procedures, standards, and governance practices. Ensure communications activities comply with applicable laws, regulations, accessibility requirements, and county policies.
Partner with the Communications Director to identify emerging communications opportunities, address operational challenges, and continuously evolve the department's service delivery model to meet the changing needs of the organization and community.
Stay informed of emerging trends, technologies, and best practices in communications, digital engagement, accessibility, and public sector communications. Apply industry knowledge to improve departmental operations and service delivery.
