Job Title: Patron Services Representative
Department: Patron Services
Reports to: Director, Patron Services
Status: Part-time, non-exempt
Essential Job Functions:
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Act as phone representative in taking inbound calls from Symphony patrons.
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Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.
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Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.
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Ensure the accurate processing and mailing of customer tickets.
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Engage successfully in cross-selling, up-selling, and donation asks.
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Balance daily receipts.
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Work box office concert duty, as scheduled.
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Perform additional duties as required by the Houston Symphony.
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High School Diploma or equivalent, college degree preferred.
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Experience in customer service and/or ticket office sales.
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Professional demeanor.
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Computer literacy.
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Strong initiative and ability to work independently and as part of a team.
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Flexibility and the ability to multi-task.
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Ability to work evenings and weekends, including some holidays.
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Knowledge of and interest in classical music preferred.
