Under general supervision, performs office and clerical support duties for WIC staff and clients. Obtains blood specimens from finger sticks and conducts laboratory tests for hemoglobin and lead; and performs various measurements to monitor growth and development of WIC women, infants and children.
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Greets and checks clients in for WIC services. Notifies appropriate staff of appointment arrivals and directs clients accordingly.
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Completes intake process including verifying and entering family and/or client demographics, income/financial, billing and laboratory results in WIC database and electronic health record (EHR) as required for program eligibility and determination. Maintains efficient clinic flow by serving as the liaison between clients and staff.
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Answers and addresses WIC phone calls. Responds to routine inquiries and refers callers to other staff as appropriate.
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Schedules WIC appointments. Issues WIC EBT (electronic benefits transfer) in accordance with appointments.
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Prepares for WIC clinics by printing schedules and immunization records and verifying Medicaid and commercial insurances.
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Reviews state and local reports to initiate recall and outreach to existing and potential WIC clients to increase enrollment and participation.
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Performs laboratory tests including finger-sticks for hemoglobin and lead, and measurements of height, weight and head circumference. Ensures accuracy of tests, measurements, and data entry of results.
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Promotes, protects, and supports breastfeeding initiation and duration among clients and the community. Displays positive attitude related to breastfeeding to clients and general public.
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Orders clinic supplies as needed.
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Performs general clerical duties such as making photocopies, typing, faxing, scanning, completing forms, preparing charts, and so forth.
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Performs other duties and responsibilities as necessary in response to emergencies, workloads or staffing shortages. Works flexible hours as needed.
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Makes appropriate referrals to community resources.
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May perform and document quality control tests on laboratory equipment.
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Maintains up-to-date vaccines including flu (influenza,) in accordance with CDC guidelines: Recommended Vaccines for Healthcare Workers.
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Ability to read, write and perform standard calculations at a level normally acquired through completion of High School or GED.
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Six months to one year formal or equivalent on-the-job training in office/administrative skills, systems and equipment including standard office applications, database entries, bookkeeping, and document management.
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Ability to utilize skill and knowledge acquired through on-the-job training.to accurately and safely collecting blood specimens and measurements from infants, children, and adults; and perform laboratory procedures,
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Experience and knowledge of general office and clerical practices such as reception, scheduling, data entry, word processing and files/records/forms management. One year prior, related experience preferred.
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Interpersonal and communications skills necessary for effective customer service, and to greet and direct clients and visitors, gather and exchange information, respond to questions, and interact effectively with pregnant and postpartum women, infants, children and families.
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Ability to operate and standard office equipment including multi-function printer, scanner, fax machine, and postage machine.
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Ability to organize and prioritize own work, and effectively multi-task while also meeting productivity and accuracy standards.
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Ability to type accurately and efficiently at least 40 wpm, and navigate computerized databases, and complete data entry.
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Discretion and commitment to comply with client confidentiality and health information integrity policies and procedures.
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Reliable transportation with valid Michigan driver’s license and certificate of insurance to travel to other locations for work, training, or meetings.
Why work here?
As local public health, we protect and promote the highest level of health possible for the communities we serve. Our positive work culture is strengthened by our commitment to making all employees feel valued and respected.
Our values
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Integrity
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Service Oriented
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Health Equity
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Communication
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Community Engagement
What we offer:
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Family-first company culture
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13 Paid Holidays
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Paid Days Off (PDO)
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Personal Days
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Competitive Insurance – 3 options to choose from
- Dental and Vision
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MERS Retirement Plan
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Professional Development opportunities
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Employer Paid Short/Long Term Disability and Life Insurance
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Weeks 5-12 50% paid Maternity/Paternity leave
