Now Hiring Customer Service Dispatchers in Concord, CA.
Status:
- Full-Time - Benefit Eligible
- 12-Hour Shift Rotations
- Day Shifts: Every Tuesday/Wednesday & Every Other Saturday/Sunday/Monday
Essential Duties & Responsibilities:
Dispatchers are responsible for evaluating all transport requests and deploying the most appropriate resource(s), answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system. Customer Service Dispatchers report to the Dispatch Supervisor.
- Demonstrate exceptional customer service skills with both internal and external customers.
- Maintain a calm and professional demeanor with staff and customers.
- Promptly answer, evaluate and prioritize incoming requests for service.
- Communicate effectively with all callers and co-workers in a fast paced, dynamic environment, both verbally and in writing.
- Demonstrate familiarity with Company service areas and medical facilities, and local geography, including major roadways and traffic patterns.
- Maintain compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport.
- Ability to efficiently multitask, remain sharply focused, and maintain productivity in rapidly changing or high-pressure environments.
- Accurately take incoming requests while simultaneously documenting information electronically.
- Call confirmations for upcoming transports to ensure requests are still valid.
- Private-pay call request payment collections.
- Professionally navigate difficult interactions and direct conversations toward productive outcomes.
- Operate a computer terminal and be proficient in word processing, e-mail, and other software programs.
- Operate a multi-line phone system as well as radio communication equipment.
- Ability to work independently and collaboratively within a team.
- The ability to remain extremely focused in a sometimes turbulent/chaotic environment (selective attention).
- Perform other duties as assigned by manager or leadership team.
- Ability to sit for an extended period of time
WHAT WE OFFER
- Competitive Wages.
- Career Mentorship & Growth Opportunities.
- Benefits Package: Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match.
- Work Perks: Employee Discount Programs, Credit Union, and Company sponsored Life Insurance.
REQUIREMENTS
- High school diploma or equivalent.
- 18 years of age or older.
- Proficient in Microsoft Office Suite.
- Preferred ability to type a minimum of forty (40) words per minute.
- Weekend shifts and Holidays rotations are mandatory.
Falcon Ambulance is the place to work for EMS professionals looking to kickstart their career as we offer superior training, advancement opportunities, and exciting on-the-job experience.. We are passionate about providing the highest quality of care to all our patients in a safe, mobile environment. We offer both BLS (Basic Life Support) and CCT (Critical Care Transport) throughout Northern California.
Come join our Dispatch team and see why Falcon Ambulance is the premier mobile healthcare provider in the Bay Area!
Job Type: Full-time
Pay: $23.33 - $29.17 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- EMS Dispatch: 1 year (Required)
Ability to Commute:
- Concord, CA 94520 (Required)
Ability to Relocate:
- Concord, CA 94520: Relocate before starting work (Required)
Work Location: In person
