Front Desk Customer Service Representative
Location: 7140 East Washington Street, Indianapolis, IN 46219
About Us:
Get Fit is a community-focused fitness facility committed to helping members achieve their health and wellness goals. We take pride in delivering excellent customer service in a clean, motivating, and welcoming environment. We are currently seeking a Front Desk Customer Service Representative to join our team.
Position Overview:
As the first point of contact for members and guests, the Front Desk Customer Service Representative plays a key role in providing outstanding service and ensuring a positive experience at Get Fit. This position requires a friendly, professional, and detail-oriented individual with a passion for customer service and fitness.
Key Responsibilities:
Greet and check in members and guests with professionalism and enthusiasm
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Answer phone calls, respond to inquiries, and provide accurate information regarding memberships, services, and programs
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Process new memberships, renewals, and cancellations in accordance with company policies
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Assist with point-of-sale transactions, including retail and service purchases
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Maintain a clean, organized, and professional front desk and lobby area
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Address member concerns and escalate issues to management when necessary
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Support daily operations to ensure smooth and efficient workflow
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Perform light administrative duties as assigned
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Qualifications:
High school diploma or equivalent preferred
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Previous customer service, front desk, or receptionist experience preferred
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Strong verbal and written communication skills
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Professional appearance and positive, outgoing personality
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Ability to multitask and remain calm in a fast-paced environment
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Reliable and punctual with strong attention to detail
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Basic computer skills; experience with POS or membership management software is a plus
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Availability to work mornings, evenings, weekends, and holidays as needed
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Benefits:
Complimentary gym membership
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Opportunities for professional growth and advancement
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- Supportive, team-oriented work environment
