About Prism Specialties
Prism Specialties is a leader in specialty restoration services, helping homeowners and businesses recover valuable items damaged by fire, water, mold, and other disasters. We specialize in the restoration of electronics, documents, photographs, artwork, textiles, collectibles, and other specialty contents. Our mission is simple: help people recover what matters most. We are looking for a dependable, organized, and customer-focused team member who takes pride in helping people during difficult situations.
Position Summary
The Packout Associate / Job Check-In Coordinator is responsible for performing pack-outs, inventorying contents, documenting losses, coordinating the intake of items into our facility, and supporting restoration operations from the initial site visit through final delivery. This role combines hands-on field work with administrative and documentation responsibilities. The ideal candidate is detail-oriented, comfortable interacting with customers, and capable of managing multiple aspects of a job while maintaining exceptional accuracy
Essential Duties and Responsibilities
Pack-Out & Contents Handling
- Meet with customers, restoration contractors, adjusters, and other stakeholders.
- Photograph damaged contents and affected areas.
- Create detailed inventories of contents requiring restoration.
- Properly identify, categorize, and document electronics, documents, artwork, textiles, and specialty items.
- Complete all required paperwork, work authorizations, chain-of-custody documentation, and inventory records.
- Enter accurate job information into company software systems.
- Verify customer information, job scope, and special handling requirements.
- Communicate job details clearly to restoration technicians and management.
- Perform pack-outs of customer contents following company procedures.
- Carefully label, inventory, pack, and transport customer property.
- Load and unload company vehicles safely and efficiently.
- Operate box trucks and other company vehicles.
- Maintain organization and accountability for customer contents throughout the restoration process.
- Ensure all items are tracked accurately from pickup through return delivery.
- Verify item information and confirm arrival of all items once job pack-out is completed and items are back at company warehouse.
Restoration Support
- Assist with cleaning and restoration of electronics, documents, artwork, textiles, and specialty contents as requested.
- Follow all company procedures, training protocols, and quality standards.
- Assist with inventory reconciliation and quality control inspections.
- Support warehouse organization and contents processing activities.
Delivery & Customer Service
- Deliver restored contents to customers.
- Reinstall electronics, artwork, and other restored items when appropriate.
- Review completed work with customers and obtain required documentation.
- Provide exceptional customer service throughout the restoration process.
- Demonstrate empathy and professionalism when working with individuals who have experienced a loss.
Qualifications
- High school diploma or GED required.
- Previous restoration, moving, logistics, inventory, warehouse, or customer service experience preferred.
- Experience operating a 20-26 foot box truck strongly preferred.
- Experience driving a forklift is preferred.
- Strong organizational and documentation skills.
- Ability to learn inventory management and restoration software systems.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a commitment to accuracy.
Physical Requirements
- Ability to lift and carry up to 50 pounds regularly.
- Ability to stand, bend, kneel, climb stairs, and work in residential and commercial environments.
- Ability to work in varying weather conditions and warehouse environments.
- Ability to load, unload, and move customer contents safely.
Requirements
- Valid driver's license with a clean driving record.
- Ability to pass background and drug screening.
- Ability to safely operate company vehicles, including box trucks.
- Availability for occasional overtime and emergency response work.
What We Offer
- Competitive pay based on experience.
- Health insurance benefits.
- Paid time off.
- Opportunity for advancement within a growing specialty restoration company.
- Meaningful work helping customers recover after fire, water, and mold losses.
Why Join Prism? At Prism Specialties, we restore more than contents—we help restore lives. Every day provides an opportunity to make a meaningful difference for families and businesses recovering from unexpected losses. If you are organized, dependable, and enjoy helping people, we'd love to hear from you.
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
