Oakmont Management Group is a respected leader in senior living, managing premier assisted living and memory care communities dedicated to providing exceptional service, compassionate care, and meaningful experiences for older adults. Our communities are built on the values of authenticity, teamwork, compassion, commitment, and resilience. We are seeking an experienced Business Office Director to oversee the community's business operations while supporting residents, families, and team members with professionalism and integrity.
Position Summary
The Business Office Director is responsible for directing the daily administrative, accounting, payroll, human resources, and business office functions of the community. This position ensures accurate financial reporting, regulatory compliance, employee record management, payroll administration, and efficient office operations while maintaining exceptional customer service for residents, families, visitors, and staff.
The successful candidate is a detail-oriented leader with strong organizational, financial, and interpersonal skills who can effectively manage multiple priorities in a fast-paced senior living environment.
Key Responsibilities
- Manage all business office operations, ensuring compliance with company policies and applicable federal, state, and local regulations.
- Administer payroll processing, timekeeping records, payroll audits, and employee compensation documentation.
- Oversee accounts payable, accounts receivable, resident billing, banking transactions, deposits, petty cash, and financial reconciliations.
- Maintain accurate financial records and prepare required accounting reports and documentation.
- Coordinate resident move-in financial paperwork, contracts, billing information, and account maintenance.
- Assist with annual budgeting, expense tracking, financial forecasting, and cost control initiatives.
- Manage employee personnel files, onboarding documentation, benefits enrollment, background checks, employment verification, and compliance records.
- Coordinate recruitment activities, interview scheduling, new hire orientation, and employee onboarding processes.
- Maintain confidentiality of employee, resident, and financial information.
- Monitor purchasing activities, vendor relationships, invoices, and supply inventory.
- Ensure compliance with company risk management, workplace safety, and regulatory requirements.
- Serve as a resource for employees regarding payroll, benefits, leave requests, and employment-related questions.
- Support department managers with staffing coordination and administrative assistance.
- Prepare reports for community leadership regarding financial performance and administrative operations.
- Maintain accurate resident trust accounts and ensure proper documentation of financial transactions.
- Assist during audits, inspections, and licensing reviews by preparing required documentation.
- Promote exceptional customer service while assisting residents, families, visitors, vendors, and team members.
- Foster positive working relationships across all departments to encourage teamwork and operational excellence.
- Participate in leadership meetings and contribute to continuous quality improvement initiatives.
- Perform additional administrative and operational duties as assigned by the Executive Director.
Required Qualifications
- Associate's degree or coursework in Business Administration, Accounting, Human Resources, Finance, or a related field preferred.
- Minimum of two years of experience in accounting, payroll, human resources, or business office administration.
- At least one year of supervisory or management experience preferred.
- Previous experience in senior living, healthcare, hospitality, or long-term care is highly desirable.
- Strong knowledge of payroll processing, bookkeeping, budgeting, accounts payable, accounts receivable, and financial reporting.
- Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
- Experience using payroll, accounting, and electronic record management systems.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize multiple projects while meeting deadlines.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Successful completion of required background screening, health screening, and tuberculosis testing.
Preferred Skills
- Knowledge of senior living regulations and healthcare business operations.
- Experience with employee benefits administration and recruitment.
- Strong leadership, coaching, and employee development abilities.
- Excellent problem-solving and conflict resolution skills.
- Customer-focused approach with outstanding interpersonal skills.
- Ability to analyze financial information and recommend operational improvements.
Physical Requirements
- Ability to sit, stand, walk, bend, and move throughout the community during the workday.
- Ability to lift up to 25 pounds with or without reasonable accommodation.
- Ability to operate standard office equipment, including computers, printers, telephones, and scanners.
- Ability to respond promptly during emergencies and support community operations when needed.
Benefits
Eligible employees may receive a comprehensive benefits package that includes:
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Paid vacation, holidays, sick leave, and personal days
- Company-paid life insurance
- Employee Assistance Program (EAP)
- Tuition reimbursement and professional development opportunities
- Employee recognition and appreciation programs
- Discount programs
- Career advancement opportunities across multiple communities
Why Join Oakmont Management Group?
At Oakmont Management Group, we believe our employees are the foundation of exceptional resident care. We foster a supportive, collaborative workplace where integrity, compassion, accountability, and excellence guide everything we do. As a Business Office Director, you will play a vital leadership role in ensuring smooth business operations while helping create a welcoming and financially sound community for residents and employees alike.
Oakmont Management Group is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Pay: $71,638.30 - $86,274.08 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Cupertino, CA 95014
