COMPANY OVERVIEW
Join our award-winning team at Information Management Resources, Inc. (IMRI), a small business leader in the technology industry known for our commitment to innovation, excellence, and authenticity. Founded in 1992, IMRI has been at the forefront of delivering advanced cybersecurity and IT solutions, safeguarding organizations against evolving threats. We have built a reputation for our expertise in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. Guided by our core values of innovation, excellence, and a solution-driven mindset, we have served a diverse portfolio of customers that includes federal agencies, state and local governments, and Fortune 1000 companies.
At IMRI, we recognize the integral part our employees play in our ongoing success. To support this, we offer a comprehensive benefits package, tailored to meet the individual needs of our employees. We are committed to promoting their overall well-being and equipping them with the necessary tools to flourish in their careers. We welcome you to be a part of our ongoing mission as we continue to navigate the digital landscape, committed to empowering organizations with our innovative solutions.
Summary
The Systems/Communications Engineer II supports the design, implementation, operation, and sustainment of complex communication and systems infrastructure. Works under general direction and collaborates across engineering, network, and operations teams to ensure performance, reliability, security, and integration of voice, data, and unified communications systems.
Location:San Diego, CA | Norfolk, VA | Charleston SC| Pearl Harbor, HI | Panama City, FL
Clearance Required:Active U.S. Government Secret (eligible for TS/SCI)
Key Responsibilities
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Administer and maintain chat (IRC, M-Link/XMPP, XCB), email (Domino/CAS), and VOIP & Call Manager systems.
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Configure and troubleshoot file transfer solutions (CTERA, GEMBOX, FTP).
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Support integration and modernization of collaboration platforms across enclaves.
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Partner with other Agile teams to implement Zero Trust controls.
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Deliver technical documentation and fleet training on collaboration services.
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Assist in the design, configuration, deployment, and maintenance of unified communications and network systems (VoIP, PBX, IP telephony, video conferencing, messaging services).
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Monitor system performance, identify issues and opportunities for improvement, and resolve faults or bottlenecks.
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Participate in system integration and testing efforts, documenting test plans, results, and corrective actions.
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Support configuration management of system hardware, firmware, and software, including patching and upgrades.
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Work with telecommunications vendors and internal stakeholders to plan capacity upgrades or new service rollouts.
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Provide Tier 2/3 support and escalation for communications and infrastructure issues, including onsite or remote remediation.
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Develop and maintain technical documentation: architecture diagrams, process flows, operations manuals, and standard operating procedures.
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Ensure systems meet security, compliance, and operational requirements; may support accreditation or audit activities for communication systems.
Qualifications
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Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or related field (or equivalent experience).
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Experience with Exchange, Domino, Call Manager, or XMPP systems.
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Knowledge of DISA UC standards and DoD network security practices.
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IAT Level II (Security+ CE or equivalent).
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5+ years in Navy or DoD C4I messaging or unified communications systems.
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Ability to work both independently and as part of a cross-functional team; ready for occasional travel or onsite support as required.
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Proven problem-solving abilities with strong analytical and troubleshooting skills.
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Excellent communication skills: able to explain technical issues to technical and non-technical stakeholders.
IMRI offers top-tier benefits that include: medical coverage through nationally recognized carriers, ancillary coverages, paid vacation and sick leave in compliance with all state and local laws, 401(k) with company match, company paid life insurance and LTD, and several additional voluntary coverages.
Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.
Equal Employment Opportunity Statement
IMRI is an Equal Employment Opportunity employer. IMRI prohibits unlawful discrimination and harassment and provides equal employment opportunity to all applicants and employees consistent with applicable federal, state, and local laws. Employment decisions are based on qualifications, merit, business needs, and other lawful job-related factors without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by law. As a federal contractor, IMRI complies with Section 503 of the Rehabilitation Act and VEVRAA and takes affirmative action with respect to qualified individuals with disabilities and protected veterans as required by law.
