Job Title: FOH Supervisor
Location: SeaHawk Prime by David Burke
Reports To: Assistant Restaurant Manager / Restaurant Manager
Job Type: Full-Time
Job Overview
The Restaurant Supervisor is responsible for overseeing daily front-of-house operations and ensuring exceptional guest experiences through effective team supervision and service execution. This position assists restaurant leadership in upholding operational standards, supporting team development, managing service flow, and resolving guest concerns in a timely and professional manner. The Restaurant Supervisor acts as a key floor leader during service and plays an active role in maintaining a high level of staff engagement and guest satisfaction.
General Responsibilities
- Supervise and support the front-of-house team during service, ensuring smooth and efficient operations
-
Lead daily pre-shift meetings and communicate service goals, specials, and any key updates
-
Ensure team members are adhering to restaurant policies, grooming standards, and service protocols
-
Provide hands-on service support as needed to maintain guest satisfaction and service standards
-
Assist in onboarding and training new front-of-house employees
-
Monitor table and guest flow; ensure effective use of seating and reservation systems
-
Act as a liaison between FOH and BOH to ensure coordinated, timely service
-
Handle guest inquiries, feedback, and complaints professionally and effectively
-
Assist with side work, opening and closing duties, and quality control checks throughout the shift
-
Support inventory and supply needs by reporting shortages or assisting with restocking
-
Maintain cleanliness and organization of the restaurant and service areas
-
Perform other duties as assigned by restaurant management
Management Activities
- Directly supervises hourly front-of-house staff, ensuring smooth day-to-day operations and adherence to service standards
-
Assist in training, directing, and evaluating front-of-house staff
-
Monitors floor operations during service, addressing staffing needs, guest concerns, and operational issues in real time
-
Acts as manager-on-duty when required, with authority to delegate tasks, resolve guest complaints, and make time-sensitive decisions
-
Leads pre-shift meetings and supports the development of team communication and morale
-
Enforce company policies and procedures while supporting the maintenance of staff discipline, ensuring accountability and consistency in employee performance.
-
Assign and monitor side work and service stations
-
Provide on-the-floor coaching and performance feedback
-
Ensure compliance with food safety, health, and workplace regulations
-
Recommend process improvements and contribute to staff performance reviews
Discretion / Independent Judgment
Exercises independent judgment in guest service recovery, conflict resolution, and pacing of the dining room to maintain optimal service flow. Makes decisions on seating adjustments, staffing support, and timing of service based on guest volume and operational needs. Identifies service issues or breakdowns and initiates corrective action to uphold brand and service standards. Serves as a liaison between management and hourly staff, often making recommendations on scheduling, training opportunities, and service enhancements. Uses discretion when handling sensitive personnel issues and upholding workplace standards in the absence of senior management
Job Qualifications
Education:
-
High school diploma or equivalent required
-
Hospitality or restaurant management coursework preferred
Experience:
-
Minimum 3 years in a high-volume restaurant or hospitality environment
-
At least 1 year in a supervisory or lead server role preferred
-
Strong leadership, communication, and interpersonal skills
-
Proficiency in POS and reservation systems
-
Customer-focused with the ability to multitask and work under pressure
Physical Requirements (ADA)
-
Ability to speak and hear clearly in a noisy environment
-
Vision requirements include close and distance vision, color recognition
-
Frequent walking, standing, and mobility for extended periods
-
Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally
-
Use of hands, arms, and fine motor skills for service-related tasks
-
Ability to reach, bend, kneel, and stretch during service operations
Working Conditions
-
Fast-paced, high-energy restaurant setting requiring poise under pressure
-
Indoor and outdoor dining environments with exposure to varied weather conditions and temperatures
-
Frequent exposure to hot kitchen equipment, mechanical appliances, and crowded service areas
-
Occasional exposure to loud noises and risk of electrical shock
-
Variable schedule including evenings, weekends, holidays, and extended hours based on business needs
Licenses/Certifications:
-
Food Handlers
-
Responsible Vendor
Benefits:
-
Competitive pay based on experience
-
Opportunities for career advancement within a growing restaurant
-
Employee discounts on meals
-
Health insurance for full-time employees
-
A positive and passionate working environment
Application Process:
If you are passionate about hospitality and eager to contribute to a dynamic team of professionals, we encourage you to apply!
This job description provides an overview of the essential functions and responsibilities of the Restaurant Supervisor role. It is not an exhaustive list, and additional duties may be assigned based on operational needs.
SeaHawk Prime is an equal-opportunity employer and welcomes applicants from all backgrounds.
