Opportunities to Shine and Grow.
More than a role- RBW is where you can build a meaningful career. Whether you’re early in your journey or a seasoned professional, you’ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you’re part of a team, and your growth is supported- as we elevate work and enrich lives .
Customer Service & Communication
• Serve as the primary liaison between warehouse teams and customers, ensuring clear and timely communication.
• Respond to customer inquiries and resolve issues with professionalism and urgency.
• Write and deliver accurate business correspondence and apply professional telephone communication skills.
• Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction .
Order & Shipment Coordination
• Accurately process inbound and outbound paperwork, ensuring data integrity and timely system updates.
• Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.
• Ensure all special requests are documented and executed according to customer expectations
• Prepare and issue accurate invoices for receiving, outbound processing, and value-added services.
• Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.
• Maintain clean, auditable records and documentation for all transactions.
Inventory & Process Support
• Assist with physical inventories and second counts to support 99% inventory accuracy.
• Identify process inefficiencies and support improvements to enhance service and cost-effectiveness.
• Promote and uphold company policies and procedures as outlined in the employee manual.
