Are you passionate about helping people? Enjoy problem solving, working with others, and would enjoy providing IT support to multiple business's throughout the West Michigan area? Do you enjoy a work environment that provides unique challenges, daily variety, and the opportunity to serve others? If so, consider applying to Lake Michigan Tech. We are seeking a highly qualified Client Services Engineer.
- Onsite Coordination: Coordinate onsite projects, proactive and reactive onsite services. Balance client needs with internal resource availability and optimize travel time and efficiency.
- Technical Issue Resolution: Diagnosing, troubleshooting, and resolving technical issues that customers face. This involves working with various hardware and software systems to identify the root cause of problems and implement effective solutions.
- Customer Support: Providing timely and effective support to customers via multiple channels, including phone, email, and on-premise. This includes offering guidance on product usage, answering technical queries, and ensuring customer issues are resolved satisfactorily.
- Product Knowledge Base Management: Maintaining and updating a comprehensive knowledge base that includes FAQs, troubleshooting guides, and other resources.
- Collaboration: Working closely with other team members to ensure that customer feedback is communicated effectively and used to improve products and services.
- Feedback and Reporting: Collecting and analyzing customer feedback to identify areas for improvement. Preparing reports for senior management on service performance metrics and customer satisfaction levels.
- System Maintenance: Performing routine maintenance on customer systems and providing updates to ensure optimal performance.
A successful applicant must possess the following skills.
- Excellent communication skills
- Personable and friendly
- Excellent memory
- Organized and hard working
- Always strives for the optimal outcome, rather than just “good enough”
- Customer-oriented and cool-tempered
- Preference will be given to applicants with experience in the medical/dental software support and deployments.
Job Type: Full-time
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k) matching
- Flexible spending account
- Health savings account
- Paid time off
Experience:
- Managed Service Provider: 1 year (Preferred)
Ability to Commute:
- Jenison, MI 49428 (Required)
Ability to Relocate:
- Jenison, MI 49428: Relocate before starting work (Required)
Work Location: In person
