Turn Right Services, LLC – Boise, ID
Position Summary
Turn Right Services is seeking a professional and customer-focused Customer Service Representative to serve as the first point of contact for our clients, tenants, property managers, and vendors. This role is responsible for answering incoming calls, scheduling service requests, communicating with customers, and ensuring work orders move smoothly from intake to completion.
ResponsibilitiesCustomer Service
- Answer incoming phone calls and emails
- Provide excellent customer service to property managers, tenants, homeowners, and commercial clients
- Resolve customer concerns professionally and promptly
- Maintain accurate records of customer communications
Scheduling & Dispatch
- Receive and enter new work orders
- Schedule maintenance technicians and subcontractors
- Coordinate appointments with tenants and property managers
- Monitor schedules and communicate changes as needed
Administrative Support
- Update Jobber and company software systems
- Upload notes, photos, and documentation
- Assist with estimate follow-up and customer communication
- Support billing and invoice processing
Communication
- Follow up with customers regarding completed work
- Request reviews and customer feedback
- Maintain communication between field staff and office personnel
- Escalate urgent issues to management
Qualifications
- High School Diploma or equivalent
- 2+ years customer service experience preferred
- Construction, property management, restoration, or maintenance experience preferred
- Strong phone and communication skills
- Proficiency with Microsoft Office and web-based software
- Ability to multitask in a fast-paced environment
- Strong organizational skills and attention to detail
Core Values
Successful candidates will demonstrate:
- Smart – Makes good decisions and solves problems.
- Quality – Takes pride in doing things right the first time.
- Attitude – Maintains a positive, team-first mindset.
Compensation & Benefits
- Pay: $18-22/hour DOE
- Growth opportunities within Turn Right Services
- Team-oriented work environment
Schedule
- Monday – Friday
- 8:00 AM – 5:00 PM
Pay: $18.00 - $22.00 per hour
Work Location: In person
