JOB Provides administration for all City critical systems and applications. Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support; serves as a backup to other IT employees. Work is performed with minimal supervision with an emphasis on customer support and security fabric consideration. Under the IT Director.
PLEASE NOTE: Applicants must meet the city criteria for an acceptable driving record.
Salary Depends on Qualifications EXAMPLE OF DUTIES
- System Analysis & Design: Analyze existing systems, identify problems, gather requirements, and design efficient, cost-effective technical solutions.
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Troubleshooting & Support: Diagnose and resolve complex technical issues, performing root cause analysis, implementing fixes, and providing critical production support.
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Documentation & Training: Create detailed technical documentation, user guides, training manuals, and conduct training sessions for staff.
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Collaboration & Leadership: Coordinate with team members and end users ensuring smooth communication and alignment with business goals.
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Process Improvement: Evaluate systems for efficiency, recommend enhancements, and ensure adherence to IT policies and industry best practices.
Administers:
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Backup management system
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Security Cameras
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Access Control
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Cloud and On-Premises Applications
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System and network connectivity
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Network security
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RMS/CAD
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Certificate Management
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Printing
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DNS
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Document Scanning
This position handles majority of escalated service desk tickets and further escalates critical issues to IT Director. This position also participates in an on-call rotation schedule. SUPPLEMENTAL INFORMATION SUPERVISORY CONTROLS: The Information Technology Director assigns work in terms of very general instructions and guidelines. Completed work is reviewed for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include technical manuals, user specifications, supervisory instructions, federal, state, and city laws, and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied technical duties. Frequently changing computer technologies and the need to communicate technical information to non-technical personnel contribute to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to assist with the performance of help desk, systems analysis, design, and maintenance duties. Successful performance helps ensure the efficient and effective provision of computer information services to all City departments.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and consultants.
PURPOSE OF CONTACTS: Contacts are typically used to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or computer table.
WORK ENVIRONMENT: The work is typically performed in an office or a computer room, outdoors, and occasionally in automobiles.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
