About the role:
The Global Agent Development Rep will be instrumental in the growth and development of the Air and Ocean business of TQL Global, with a primary focus on Transpacific trade lanes and Asia-based agent partnerships. This role will help support the growth, management, and expansion of TQL Global’ s agent network across the Greater China, Southeast Asia, and Key Asian markets.
What’s in it for you:
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Competitive base salary + bonus opportunities
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Advancement opportunities within structured career paths
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Comprehensive benefits package
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Health, dental and vision coverage
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401(k) with company match
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Perks including employee discounts, financial wellness planning, tuition reimbursement and more
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Certified Great Place to Work with 900+ lifetime workplace award wins
What you’ll be doing:
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Identify, onboard, develop, and manage Asia-based international freight forwarding agents.
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Serve as the primary point of contact for agents across China, Taiwan, Vietnam, Thailand, and other key Asian Markets
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Build and maintain strong relationships with Asia-based partners, requiring regular communication across time zones and non-standard business hours
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Proactively providing available booking opportunities to TQL Account Reps and the International Operations Team
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Supporting issue resolutions to agent-related disputes
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Supporting operational functions as needed for TQL freight handled by our agents
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Create and distribute market update to support global trade initiatives
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Act as a primary escalation contact for issue resolution related to agents and global trade
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Working with our Compliance team to vet agents to ensure compliance with the Federal Maritime Commission
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Work closely with pricing, sales, operations, contracts, claims, trade compliance, & credit teams
What you need:
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Fluent in Mandarin and English
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Bachelor’s degree preferred
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Prior experience in international freight forwarding preferred
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Ability to work outside of standard business hours
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Excellent attention to detail and organization skills
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Enjoy working in a fast-paced environment and being on the phone with internal and external customers
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Comfortable working with multiple computer systems and the Microsoft Suite
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Self-starter with strong critical-thinking and problem-solving skills
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Proven track record of exceptional customer service or team-player skills
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Strong communication skills
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Global cultural understanding
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
