Job Summary
We are seeking a Call Center Representative for a temp-to-hire opportunity in Guaynabo, PR within the health insurance industry. This role is ideal for a customer-focused professional who enjoys helping members, resolving concerns, and providing clear guidance over the phone.
In this position, you will support inbound and outbound call activity, assist members with coverage-related questions, document interactions accurately, and help ensure a positive customer experience. This opportunity offers a structured environment with teamwork, supportive leadership, and the potential to build a long-term career path in customer support, client care, and health insurance services.
Key Responsibilities
- Handle inbound and outbound calls to provide orientation, answer questions, and resolve member concerns.
- Follow up with customers regarding statuses, resolutions, benefits, enrollment, cancellations, disenrollment, ID cards, claims, and service issues.
- Document calls, member interactions, forms, logs, grievances, appeals, and resolutions accurately in the appropriate systems.
- Identify and escalate issues to the appropriate department when immediate resolution is not possible.
- Conduct quality surveys to understand member satisfaction, disenrollment reasons, and opportunities to improve retention.
- Meet assigned productivity, quality, and monitoring metrics while following company procedures and CMS regulations.
Compensation and Benefits
- Pay rate: $13.00 per hour.
- Job type: Temp-to-hire.
- Location: Guaynabo, PR.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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