Customer Support Representative
MST Manufacturing | Claremore, Oklahoma
Help Keep Our Customers Flying.
At MST Manufacturing, customer service doesn't stop when an order is placed—it continues until every precision part is delivered on time and exceeds expectations.
We're looking for a Customer Support Representative who thrives on organization, communication, and building strong relationships. If you enjoy solving problems, coordinating multiple priorities, and being the trusted connection between customers and manufacturing teams, we'd love to meet you.
In this role, you'll work closely with Engineering, Production, Purchasing, Quality, Shipping, and Leadership to ensure our customers receive exceptional service while helping keep manufacturing operations running smoothly.
Why Join MST Manufacturing?
At MST, you'll be part of a growing precision manufacturing company serving some of the world's most demanding industries, including Aerospace, Defense, Space, Medical, Energy, and Industrial Manufacturing.
Your work won't just answer customer questions—you'll play a critical role in ensuring projects stay on schedule, production stays organized, and customers continue to trust MST as their manufacturing partner.
What You'll Do
As a Customer Support Representative, you'll serve as the primary communication link between our customers and our manufacturing teams.
You'll coordinate schedules, monitor production progress, communicate order updates, and help ensure every customer receives outstanding service from order placement through final delivery.
Key ResponsibilitiesCustomer Communication
- Serve as the primary point of contact between customers and internal departments
- Build strong, professional relationships with customers through timely and responsive communication
- Provide accurate order status updates and delivery information
- Respond to customer questions and coordinate solutions with internal teams
- Support customer documentation, reporting, and follow-up activities
Order & Production Coordination
- Monitor customer orders, production schedules, and delivery commitments
- Coordinate with Engineering, Production, Purchasing, Quality, and Shipping to support on-time delivery
- Help identify and resolve scheduling conflicts, material shortages, or production delays
- Communicate schedule changes and customer priorities to the appropriate departments
- Assist with production control activities that improve efficiency while maintaining quality standards
Scheduling & Planning
- Track materials and work orders throughout the manufacturing process
- Help ensure production has the materials, specifications, and documentation needed to stay on schedule
- Coordinate manufacturing workflow alongside production leadership
- Maintain accurate order, scheduling, and production information using ERP systems and spreadsheets
Team Collaboration
- Work closely with cross-functional teams to ensure customer expectations are met
- Help identify opportunities to improve communication, scheduling, and workflow
- Maintain professionalism and confidentiality while supporting both customers and internal teams
- Perform other duties as assigned
What We're Looking For
We're looking for someone who enjoys staying organized, communicating with people, and keeping multiple projects moving simultaneously.
The ideal candidate is proactive, detail-oriented, and enjoys solving problems before they become issues.
Preferred Skills
- Outstanding customer service and communication skills
- Excellent written and verbal communication
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong Microsoft Office skills
- Experience working with Excel, ERP systems, and production scheduling software
- Ability to review customer requirements, schedules, and production information
- Strong analytical and problem-solving abilities
- Ability to work collaboratively across multiple departments
- Experience with Epicor ERP is highly preferred
Qualifications
- High School Diploma or GED required
- Minimum 3 years of experience in customer support, production scheduling, production control, manufacturing coordination, or a related field
- Experience using ERP systems and Microsoft Excel required
- Manufacturing experience is preferred
- Equivalent education and experience will be considered
Work Environment
This position combines office work with regular interaction throughout our manufacturing facility.
You'll collaborate daily with customers, engineers, production personnel, quality professionals, purchasing, shipping, and leadership to keep orders moving efficiently and customers informed.
Physical Requirements
- Ability to move throughout office and manufacturing areas
- Ability to climb stairs as needed
- Ability to lift up to 25 pounds
- Ability to review printed and electronic schedules, reports, specifications, and customer documentation
- Ability to sit, stand, walk, reach, carry, and work on a computer throughout the day
Why MST Manufacturing?
MST Manufacturing is a leading precision CNC manufacturer located in Claremore, Oklahoma, specializing in complex machining solutions for the Aerospace, Defense, Space, Medical, Energy, Automotive, and Industrial industries.
Our investment in advanced manufacturing technology, quality systems, and talented people allows us to deliver exceptional products and service to customers around the world.
When you join MST, you'll become part of a team that values integrity, teamwork, innovation, and continuous improvement.
Benefits & Perks
We believe our employees deserve exceptional benefits. Full-time employees become eligible after 90 days of employment.
Company-Paid Benefits
✔ Medical Insurance (Blue Cross Blue Shield)
✔ Dental Insurance (Delta Dental)
✔ Vision Insurance (VSP)
✔ Basic Life & Accidental Death and Dismemberment (AD&D)
✔ Short-Term Disability
✔ Long-Term Disability
Additional Benefits
- 401(k) with 50% company match on employee contributions up to 6%
- Flexible Spending Account (FSA)
- Optional Life, Dependent Life, AD&D, and Critical Illness Insurance
- Up to 9 Paid Holidays each year
- Paid Time Off:
- 80 hours (10 days): Years 1–4
- 96 hours (12 days): Years 5–9
- 112 hours (14 days): Years 10–14
- 128 hours (16 days): Years 15–19
- 160 hours (20 days): 20+ years
- Paid Bereavement Leave
- Employee Referral Bonus (up to $500)
- Stable, full-time employment with opportunities for career growth
- Collaborative team environment where your contributions make a difference
Additional Hiring Requirements
To help maintain the safety, security, and quality standards expected by our customers, employment is contingent upon successful completion of:
- 10-Panel Drug Screen
- Federal Background Check
Ready to Join Our Team?
If you're passionate about providing exceptional customer service, enjoy working in a fast-paced manufacturing environment, and want to help support industries that shape the future, we'd love to hear from you.
Apply today and become part of a team that's committed to Precision Parts. Manufacturing Excellence.
MST Manufacturing is proud to be an Equal Opportunity Employer committed to creating a safe, respectful, and inclusive workplace for all employees.
Pay: $21.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
