The Opportunity
We're a specialized pest management company. We don't spray and leave, we diagnose building problems and seal homes so scorpions can't get in along with other advanced servcies and initiatives. Many homeowners come to us after everyone else has failed.
You're the first person they may talk to.
This role owns the path from "someone called" to "someone became a client." You'll answer the phone, qualify the problem, get the details right, build the record, schedule the inspection, send the estimate, and follow up until there's an answer. Nothing falls through.
What You'll Own
- Inbound calls and web inquiries — qualify before handing to our sales lead
- Customer records and work orders in our CRM (Briostack and ACT)
- Scheduling inspections and service appointments
- Preparing and sending estimates and proposals
- Following up on every unsold estimate until it closes or dies
- Account follow-up and collections
- Email campaigns and customer newsletters
What Success Looks Like at 90 Days
- Every inbound inquiry gets a response in under 15 minutes during business hours
- Every unsold estimate is followed up within 48 hours, every time
- CRM records are complete and accurate — no blanks, no guessing
- Our sales lead spends time selling instead of chasing paperwork
Who We're Looking For
Required:
- 2+ years in customer service, sales support, scheduling, or office coordination
- Confident and warm on the phone — you like talking to people
- Genuinely organized. Details don't slip past you
- Solid with Excel and Outlook
- Comfortable learning new software quickly
Helpful, not required:
- CRM experience (field service software especially)
- Email marketing platforms
- Estimating, dispatching, or collections
- Home services, construction, or pest control background
What Makes This Different
You'll work directly with the owner and leadership team. We build things here such as new services, new processes, new ways of solving problems nobody else has solved. If you like figuring things out and improving how a company runs, there's room to grow into more.
You'll also learn the actual science. Our clients get educated, not sold to, and that means you will be too.
To Apply
Send your resume. In a short note, tell us about a time you followed up on something after most people would have let it go and what inspires you in an organization.
Pay: $49,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
