Join the Service Motor Company Team – Make our Family your Home!
Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team.
Why Service Motor Company?
At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us:
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First Shift Hours: We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance.
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Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.
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Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.
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Comprehensive Benefits Package:
- Health Insurance
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Dental Insurance
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Vision Insurance
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Voluntary Life Insurance
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Short-Term & Long-Term Disability
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401k Retirement Fund with company match
- Work-Life Balance: We understand the importance of personal time. That's why we offer:
- Paid Time Off Day 1
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Paid Holidays
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Paid Sick Days
- Employee Perks: Enjoy additional benefits like employee discounts and our Profit Sharing Plan, which allows you to share in the success you help create.
At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction.
If you're ready to embark on a rewarding career journey with us, we encourage you to apply today and take the first step towards a brighter future at Service Motor Company. Your future success starts here!
Summary
The Rental Fleet Manager oversees the daily operations of the Service Motor Company equipment rental program, ensuring seamless performance and exceptional customer satisfaction. This role is responsible for all aspects of the rental department, including store operations, customer experience, outreach initiatives, equipment inventory management, employee training, and rental process optimization. The Rental Fleet Manager plays a vital role in administering rental procedures and fostering positive relationships with customers by delivering outstanding service and support.
Required Education and/or Experience
Associate’s degree or 2-year Technical Degree in a related field
3-5 years of related experience in rental, inventory management, customer service, or sales.
Preferred Education and/or Experience
Bachelor’s degree in a related field
5-7 years of related experience in rental, inventory management, customer service, or sales.
Supervisory Responsibility
This position has no direct reports.
Qualifications
All Service Motor Company employees are expected to have a friendly, positive attitude, sense of urgency, and ability to problem solve. The following qualifications are required for this position:
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Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
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Proficient computer skills, including familiarity with relevant software and tools.
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Exceptional attention to detail to ensure accuracy and quality in all tasks.
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Solid decision-making skills with the ability to assess situations and determine the best course of action.
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Proven sales skills, including the ability to identify customer needs and provide effective solutions.
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Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
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Effective presentation skills, including the ability to convey information clearly and persuasively.
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Excellent verbal and written communication skills in the English language.
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Ability to listen, speak, and comprehend, with or without the assistance of hearing devices.
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Capability to safely operate heavy equipment, forklifts, and powered industrial trucks as needed.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership and Collaboration
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Embodies and promotes the Service Motor Company Mission, Vision, and Values.
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Collaborates with store leadership teams to drive rental program efficiency, profitability, and success.
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Oversees all facets of the Rental Department across all store locations, ensuring consistent program performance.
Planning and Strategy
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Develops annual objectives focused on customer service, inventory optimization, expense management, and revenue targets.
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Prepares and manages the annual rental program budget and business plan.
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Monitors key performance metrics to identify opportunities for growth and process improvements.
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Tracks industry trends and competitive activity, recommending strategic solutions to maintain a competitive edge.
Program Management
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Designs, refines, and implements rental processes, ensuring clarity and consistency across all locations.
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Trains rental staff on updated processes, policies, and systems.
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Maintains and updates rental contracts, ensuring compliance with business and legal requirements.
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Administers the rental process, including equipment scheduling, maintenance, contract execution, and payment collection.
Customer Service and Outreach
- Ensures timely and accurate customer billing in collaboration with rental staff and office teams.
- Responds promptly to internal and external customer inquiries, resolving issues to ensure satisfaction.
- Generates new rental leads through networking, cold calling, and referrals, directing opportunities to local store teams.
- Partners with Marketing to develop targeted advertising and outreach programs to grow the rental program.
Equipment and Inventory Management
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Evaluates equipment utilization and recommends adjustments to inventory levels and product offerings.
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Schedules, coordinates, and completes equipment check-in and check-out processes.
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Maintains rental equipment displays to enhance property appeal and drive customer interest.
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Conducts quarterly inventory audits and ensures accurate tracking of all rental equipment.
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Oversees store-related vehicles, including usage, mileage tracking, fuel cards, and maintenance.
Vendor and Manufacturer Relationships
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Maintains strong working relationships with manufacturers and vendors to support the rental program.
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Evaluates and recommends new equipment from various manufacturers to meet customer needs.
Compliance and Safety
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Prepares and delivers employee training programs on rental processes and product knowledge.
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Attends instructional seminars, annual business meetings, and industry events to stay informed and promote rental program growth.
Performance and Results
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Consistently meets or exceeds established rental program goals and objectives.
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Communicates with Sales and Service Departments to ensure alignment on rental offerings and equipment maintenance.
Additional Responsibilities
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Assists with overflow customer calls and walk-ins to support store operations.
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Performs other duties as assigned to ensure the success of the rental program.
Core Competencies:
All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position.
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Supports and models the Service Motor Company stated Mission, Vision, and Values and the Behaviors for Success.
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Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.
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Technical skills: Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others.
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Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.
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Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.
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Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.
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Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Because culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors.
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Learning skills: Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment. Keep skills current and have the curiosity to develop new skills.
Physical Requirements:
This role requires frequent use of hands and fingers to handle tools, controls, and objects while sitting. Additionally, it involves standing, walking, reaching with hands and arms, and occasionally lifting objects weighing up to 50 pounds. These physical demands are standard for effectively carrying out the essential functions of this job. Reasonable accommodations can be made for individuals with disabilities to meet these essential functions.
Work Environment:
You'll work in a service setting that involves handling diesel engines, enduring loud noises, and adapting to frequent temperature changes. Standard equipment such as wrenches, diagnostic tools, straps. lifts, and workbenches will be regularly utilized. Your role will also entail collaborating with colleagues in a vibrant industrial production environment.
Other Responsibilities:
The above description outlines the primary functions of the position and does not cover all potential work requirements. Duties, responsibilities, and tasks may change with or without notice.
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