Club Manager – Job Description
The Club Manager is responsible for overseeing daily gym operations to ensure a high-quality, Judgement Free experience for all members, while also driving the club’s financial performance. This role requires hands-on leadership to recruit, develop, and manage a high-performing team, as well as maintain a clean, welcoming, and safe environment.
Essential Duties and Responsibilities
Staff Leadership & Management
Recruit, hire, train, and develop all club staff, including Member Service Representatives, Trainers, and Custodians.
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Lead by example and provide consistent coaching and mentorship aligned with PF core values.
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Create and maintain staff schedules, ensuring full coverage at all times; provide shift support when needed.
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Manage employee relations, including conflict resolution, performance evaluations, and disciplinary action when necessary.
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- Serve as on-call support 24/7 to address urgent club needs and emergencies.
Customer Experience
Foster a welcoming, supportive environment for all members, guests, and prospective members.
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Ensure that superior customer service is delivered consistently across all member interactions.
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Oversee all front desk functions including:
Member check-in
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Phone and in-person inquiries
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New member sign-ups
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Club tours
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Membership account support
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Facility Operations
Ensure the facility remains clean, well-maintained, and safe at all times; actively participate in daily cleaning tasks.
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Identify and communicate equipment repair needs promptly; coordinate with appropriate vendors or maintenance teams.
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Enforce and uphold all safety protocols for members, staff, and equipment usage.
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Administrative & Financial Oversight
Support marketing and promotional initiatives; ensure staff is well-trained on current campaigns.
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Manage club expenses and authorize necessary purchases and refunds.
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Complete and submit HR documentation, including payroll-related forms, in coordination with the Corporate Payroll Team.
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Track and analyze club performance metrics on a weekly, monthly, and annual basis.
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Qualifications
Proven leadership and customer service experience (fitness industry preferred).
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Excellent communication, organizational, and conflict-resolution skills.
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Basic proficiency in Microsoft Office Suite and general computer usage.
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Current CPR certification (required).
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High school diploma or GED (required).
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Must be 18 years of age or older.
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Physical Demands
Must be able to stand and walk for extended periods throughout the shift.
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Frequent verbal communication in person and over the phone.
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Ability to occasionally lift up to 50 lbs.
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- Possible exposure to cleaning agents and chemicals.
